Service Advisor / Writer

Service Advisor

Every service professional at a OPEN ROAD retail center must excel in listening, communicating and working efficiently to Open Road’s standards.

Service Advisors help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. As a driver’s personal link to the Aftersales department, the Service Advisor establishes a critical and ongoing relationship with our clients.

What You Do

• Inspect vehicles and apply proper resources to accurately identify and verify clients’ service needs. Record them along with current vehicle and client information on the repair order.
• Interact with customers to determine immediate service needs
• Serve as a liaison between technicians and customers
• Provide excellent customer service experience
• Use a consultative approach to educate customers on services and products
• Support center goals for service by generating: 
• High sales of services, parts, and accessories.
• Repeat new vehicle sales by providing a premium Aftersales experience for each client.
• Refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Write and verify accurate repair orders and include supporting documentation.
• Administer new and used vehicle warranty repairs in accordance with warranty specifications.
• Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.
• Perform a consultative vehicle delivery with client when work is completed.
• Supervise cleaning and preparation of new and used vehicles.
• Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs.
• Meet requirements of state and federal law for automobile repair and consumer protection.

Successful Attributes and Skills

• Excellent communication skills and ability to be a team player
• Ability to minimize and redirect customers frustrations
• Technically knowledgeable, experienced, or trainable on product line
• Outgoing and patient personality with good client relations ability
• Professional appearance
• Excellent communication capability
• Strong organizational skills
• 1+ years of Service Advisor experience
• Technical certification a plus
• Manufacturer certifications a plus
• Proven track record
• Ability to supply CSI Reports and Productivity Reports

Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing “in-demand” vehicles, both new and pre-owned, for our customers who have come to expect a “Five Star customer service experience”.

With over 45 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so; we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs.

At Open Road we know our employees, and their achievements, drive our culture and success.

Our Total Compensation Rewards Program includes:

BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance

BONUSES - Rewards achievement of specific business goals, in eligible positions

BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), purchase programs, such as:

• Medical, Dental and Vision Plans
• Vacation Time
• Personal Time
• Short and Long Term Disability
• Life Insurance
• 401(k) Retirement Plan with employer match
• Manufacturer Certifications
• Leadership Training Programs
• Vehicle Purchase Discounts
• Wellness Initiatives
• Volunteer Time