Membership Director

Job Description

Job Description

To proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed.

Behavioral Assessment Link

POSITION SUMMARY:

The Membership Director is responsible for leading and overseeing membership acquisition, engagement, and retention strategies across both YMCA of Montclair branches. This position actively increases membership and supports the needs of current members to ensure high satisfaction and retention. The Membership Director manages day-to-day operations of the membership department, including staff leadership, customer service delivery, and membership growth initiatives, in alignment with the YMCA’s mission and strategic goals.

OUR CULTURE:

At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner to collaborate with others, identifying and meeting our community needs .

ESSENTIAL FUNCTIONS:

Membership Growth and Retention

• Develop and implement strategies to attract new members and retain existing ones to meet and exceed association goals.
• Design and implement strategic initiatives to drive awareness in existing and new markets.
• Develops annual membership budget including targeted growth areas and supporting strategies.
• Monitors and evaluates membership performance, trends, and opportunities for growth.
• Actively participates in the YMCA’s Annual Campaign and supports association-wide initiatives.

Staff Leadership and Development

• Responsible for hiring, placement, supervision, and development of staff membership.
• Provides coaching, training, and performance feedback to build a high-performing team.
• Conduct regular staff meetings to ensure alignment, communication, and accountability.
• Ensure staff maintain product knowledge and deliver high-quality member experience.

Operations and Service Delivery

• Directs all day-to-day membership operations at both branches, ensuring effective delivery service and problem resolution.
• Ensures successful opening and closing of both facilities during operational hours and special events.
• Maintains knowledge of membership systems and technology, supporting staff and members in using these platforms.
• Supports cross-departmental collaboration to enhance member experience and community impact.

Financial and Administrative Responsibilities

• Develops and manages membership budget to ensure fiscal accountability.
• Drives year-over-year membership growth and financial sustainability.
• Ensures compliance with YMCA policies, procedures, and operational standards.

Safety and Risk Management

• Ensures Membership standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures all Membership staff are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff.
• Ensures safety and risk standards to enforce proper check-in procedures are followed for members and guests.
• Monitoring youth activity in the facility.
• Reporting any items that may provide a health or safety hazard to staff, members or guests to maintenance staff.
• Immediately report any suspicious behavior and violations of policy and procedures to your supervisor.
• Maintain proper records, including staff member certifications, staff member meetings, training and daily logs used for policy and procedure review so that information can be reviewed at any time.
• Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants.
• Follow employee and volunteer screening requirements and use screening instruments to screen for abuse risk. Provide employees and volunteers with on-going supervision and training related to abuse risk.
• Provide employees and volunteers with regular feedback regarding their boundaries with consumers and require them to adhere to policies and procedures related to abuse risk.
• Respond quickly to policy and procedure violations using the Y’s disciplinary procedures and respond seriously and confidentially to reports of suspicious and inappropriate behaviors and follow mandated reporting requirements.
• Communicates to all employees and volunteers the Y’s commitment to protect our members from abuse.
• Performs all other duties as assigned.

LEADERSHIP COMPETENCIES:

• Mission Advancement: Models and teaches the Y’s values, ensures a high level of service with a commitment to improving lives.
• Collaboration: Builds relationships, fosters inclusive environments, and engages staff and members.
• Operational Effectiveness: Develops plans, manages best practices, and ensures high-quality service delivery.
• Personal Growth: Demonstrates adaptability, innovation, and continuous learning.

QUALIFICATIONS:

• Bachelor’s degree or equivalent experience required.
• Minimum 5 years of management and leadership experience.
• Strong customer service, communication, and organizational skills.
• Proficiency in Microsoft Office Suite and membership management systems.
• Current CPR and First Aid certification or ability to obtain within 30 days of hire.
• Ability to work a flexible, non-traditional schedule including early mornings, evenings, and weekends.
• Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device.
• The employee frequently is required to see, observe, and hear members, and make sound judgments and decisions.
• Ability to sit and reach and must be able to move around the work environment.
• Must have flexibility and the ability to adapt to changing circumstances.
• Ability to lift and move a minimum of 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work in a variety of environments, specifically those subject to extreme
• humidity/dampness, heat and cold.
• The noise level in the work environment is usually moderate to high.
• This position requires reliable transportation and willingness to travel, if needed.
• This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.

COMPANY BENEFITS:

Benefits include complimentary YMCA membership; accrued PTO; Medical, Vision, and Dental Health Insurance; paid Holidays, enrollment in the Y’s retirement program (must complete 1000 hours within 2 years of service) with 12% of salary contributed by the Y; 75% discount for SACC (before and aftercare), Early Learning Center, and Summer Camp programs in our Y facilities; a rewarding career with professional growth and advancement opportunities; a challenging and fun work environment with creative and talented individuals.

ANNUAL SALARY: $58,000 – $60,000

WORK SCHEDULE: This position requires flexible availability , including evenings, weekends , and some holidays .