Business Process Analyst - Workers' Comp Claims - Hybrid
- Comprehensive understanding of Business Process Management techniques (process analysis, requirement elicitation, business process improvement methodologies).
- Works collaboratively within cross-functional teams.
- Performs as a business lead on requirement elicitation, analysis, and testing activities for business process improvement initiatives. Prepares required documentation for these efforts.
- Develops and defines complex business requirements and test scenarios. Leads post implementation testing activities to ensure processes are working as designed.
- Ability to evaluate department metrics and lead business process improvement change efforts to meet department goals.
- Performs root cause analysis to determine process or solution deficiencies.
- Identify improvement opportunities (Proactive and Reactive)
- Demonstrates practical application of business analytics, analysis, and business process improvement methodologies.
- Prepares training documentation, coordinates, and delivers training for department staff.
- Maintain departments process flows and ensures completeness of the documentation.
- Provides updates to management and Departments that are impacted by new processes.
- Understand and negotiate needs and expectations for multiple stakeholders.
- Applicant must have solid decision-making and time management skills, as well as the ability to multi-task, while meeting deadlines
- Must have excellent communication skills (verbal and written)
- Applicant must have solid analytical, problem solving and organizational skills.
- Must be a team player and demonstrate the ability to work in a collaborative environment.
- Must understand business analysis and business process improvement methodologies.
- Bachelor's Degree and/or equivalent experience preferred.
- Some travel may be required to NJM's Hammonton, West Trenton and Parsippany locations depending on where you are located.
- Proficient in MS Office skills including Word, Excel, PowerPoint, Visio
- Knowledge of the following systems a plus: ClaimCenter, OnBase, Inspire and PolicyCenter
- Experience in agile methodologies a plus.
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