Fraud Detection Specialist

Kforce has a client that is seeking a Fraud Detection Specialist in Newark, DE. This role is onsite 4 days week, 1 day remote in Newark, DE. You must be able to work 2nd shift (Monday-Friday); 10am - 7pm or 12:30pm - 9:30pm. Overview: A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to the client and its clients. The Fraud Detection Specialist I is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention. Key Tasks:

• Monitor ACH, Check, and Wire alert activity with a concentration on ACH experience
• The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss
• Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed
• Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned
• Performs defined mitigation steps to reduce financial loss to our customers and the bank
• 1 year of experience in banking contact center with fraud investigations experience
• 1 year of back office banking in fraud monitoring ACH and/or wire fraud alters
• Demonstrates resiliency and adaptability in a fast-paced contact center environment
• Demonstrates personal excellence including punctuality, integrity, and accountability
• Comfortable in a metrics driven environment that requires the ability to prioritize and multitask
• Thinks critically and exercise independent judgement