Part-Time Weekend / Night Shift Customer Service Associate

Job Description

Job Description

Professor Gatsby's Heating & Cooling is currently hiring for a Part-Time Weekend / Night Shift Customer Service Associate to answer after-hours phone calls and schedule appointments between customers and on-call technicians in the West Berlin, NJ area. This Part-Time Weekend / Night Shift Customer Service Associate earns a competitive wage of $15 - $17 per hour , depending on experience.

In addition to competitive pay and our supportive culture , we offer our dispatchers the potential to work remotely after completing the first month of training in the office.

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application . We hope to meet you soon!

DAY-TO-DAY

This part-time dispatcher position typically works from 6 :00 PM - 10:00 PM on weekdays and from 7:00 AM - 10:00 PM on weekends . There is flexibility with multiple shifts available .

In this service dispatcher position, you are prompt and professional as you handle the after-hours needs of our customers. In this role, you answer phone calls, respond to customer needs through email, and schedule appointments with customers. Additionally, you take great care to maintain an organized system, including documenting and recording the correct services and keeping track of account changes.

As a vital component to our office staff, you eagerly step in and assist with other miscellaneous office duties as needed. Whether answering customer questions or scheduling appointments, you feel great about your professional contributions to the success of our HVAC company!

ABOUT PROFESSOR GATSBY'S HEATING & COOLING

We have been delivering first-rate HVAC services and products at affordable prices to Turnersville NJ and the surrounding cities including Southern Jersey, Washington Township, Sewell, Turnersville, Glassboro, Clayton, and Williamstown. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to serve their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise.

Our highly trained technicians love what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs .

OUR IDEAL PART-TIME WEEKEND / NIGHT SHIFT CUSTOMER SERVICE ASSOCIATE

• Great communicator- relays information in a direct and understandable way
• Problem solver - thinks outside the box and can come up with solutions to challenges
• Highly organized - produces orderly, precise, and efficient work
• Career-oriented - strives to advance in the customer service industry

If this sounds like you, keep reading about this amazing dispatcher opportunity!

REQUIREMENTS FOR A PART-TIME WEEKEND / NIGHT SHIFT CUSTOMER SERVICE ASSOCIATE

• Customer service experience
• Excellent phone skills including fielding inbound and outbound customer and technician calls

If you meet the above requirements, we need you. Apply today to join our office team!

Location: 08091