Customer Service Representative

Job Description

Job Description

We are seeking a Customer Service Representative (opportunities to advance) to join our
ecommerce team! You will be responsible for helping customers (mostly online) by providing
product and service information and resolving technical issues. We work as a team and help each
other get the job done. Experience is preferred but we are willing to train the right person.
Responsibilities:
 Handle customer inquiries and complaints
 Provide information about the products and services
 Process orders, update inventory and work with warehouse team for order process
 Use the Internet to research solutions and information to resolve issues and requests
 Document and update customer records based on interactions
 Develop and maintain a knowledge base of the evolving products and services
 Answer customer inquiries relating to product, existing online orders and warranty
services
 Initiate and implement corrective actions as needed
​Qualifications:
 Proficiency in Microsoft Office
 Ability to work in team environment
 Positive attitude
 Highly reliable
 Personal drive to succeed
 Excellent verbal and written communication skills
Highly Desired:
 Customer service experience
 Internet savvy
 Warehouse experience
Benefits:
 Salary ranges from 32-36K based on experience
 Medical and dental Benefits
 401K and pension plan
 Merit-based bonuses
 Paid holidays, vacations and sick time

Elite Partners helps protect the things that people care about. We manufacture, sell and ship covers for
cars, boats, jet skis, and other motor vehicles. For over 20 years we have been an innovator in our
industry, and we are growing. Our warehouse is a vital part of our company, and we need to make sure
it can keep up with the growth we are experiencing.

Company Description

Elite Partners helps protect the things that people care about. We manufacture, sell and ship covers for\r\ncars, boats, jet skis, and other motor vehicles. For over 20 years we have been an innovator in our\r\nindustry, and we are growing. Our warehouse is a vital part of our company, and we need to make sure\r\nit can keep up with the growth we are experiencing.