Operations Manager

Pay:  $65,000.00 - $72,000.00 per year

Job description:

Operations Manager (Trades Division)
Base Pay: $65,000 - $72,000 + Commission & Bonus

OTE Annually: ($120,000-$150,000)

Mission

To safeguard homes and businesses with professional, dependable, and innovative security solutions, delivering a seamless end-to-end customer experience.

Vision

To be the leading provider of innovative door and security solutions in the New York to New Jersey region, setting the standard for safety, reliability, and customer satisfaction.

Core Values

Inspirational, Disciplined, Accountable, Results-Oriented, Transparent, Aligned

Company Culture

Alpha Locksmith & Security operates like a trades command center. We move fast, solve problems without excuses, and treat every installation, dispatch, and customer interaction with professional precision. We invest in our people, promote from within, and expect leaders to build systems that scale, protect margins, and eliminate chaos. Collaboration is non-negotiable, ownership is mandatory, and results speak louder than intentions. Our environment is built for operators who want to build, optimize, and lead a resilient, no-setbacks team.

Role Overview

The Operations Manager is the operational backbone of the trades division. This role is responsible for overseeing field technicians, scheduling and dispatch, inventory flow, compliance, safety standards, project execution, and service delivery. You will own operational efficiency, customer satisfaction, profit retention, and internal accountability across the business.

Key ResponsibilitiesField & Service Operations

• Lead technician teams and dispatch logistics across NY/NJ/NJ service zones
• Optimize routing, scheduling, and job assignment to maximize billable hours and response time
• Maintain accountability for installation quality, job completion rates, and service KPIs
• Oversee company trucks, fuel cards, tools, and field resource utilization
• Ensure Alpha delivers a seamless A-to-Z security installation and service experience

Inventory & Supply Chain

• Manage and track inventory for doors, locks, access systems, cameras, and security hardware
• Maintain accurate stock levels, minimize shrinkage, and control operational costs
• Partner with suppliers and internal teams to ensure timely product delivery
• Protect revenue by eliminating delays tied to parts, trucks, or tools

Process & Compliance

• Build and enforce SOPs for installations, dispatch, safety, inventory, and field reporting
• Ensure licensing, inspections, OSHA compliance, and local trade regulations are met
• Maintain transparent documentation and reporting for all jobs, trucks, tools, and materials
• Conduct audits to ensure team alignment and operational accuracy

Team Leadership & Performance

• Drive a disciplined, results-oriented team culture that rewards performance, not politics
• Train, mentor, and develop technicians with on-the-job training and certification pathways
• Maintain accountability loops for field productivity, response times, and quality assurance
• Implement performance incentives that protect profit and reward operational excellence
• Build alignment across internal teams and field teams to support referral and service momentum

Must-Have Competencies

• Proven experience managing field operations in a trades business (locksmith, doors, security, HVAC, electrical, low-voltage, or similar)
• Strong knowledge of dispatch systems, routing, inventory management, and technician oversight
• Ability to create, enforce, and optimize operational SOPs
• Experience managing company trucks, fuel programs, and field tooling systems
• Leadership style rooted in accountability, transparency, alignment, and measurable results
• High urgency execution mindset with margin-protection discipline

Operational Competencies

• Organized operator  who can run schedules, field operations, and inventory without dropped details
• Adapts quickly  to changing priorities, jobsite conditions, customer needs, and internal bottlenecks
• Makes things happen  with urgency, ownership, and zero dependency on hand holding
• Metrics driven  leader who tracks job completion, response times, technician productivity, margin retention, and customer satisfaction
• Reporting discipline  to deliver weekly operational metrics, field performance insights, and inventory cost tracking
• Cost efficient decision maker  who finds the best operational solution while protecting profit and controlling spend
• Scales processes  for a team of 15 to 20 technicians, installers, and field operators

Leadership Requirements

• Proven ability to  lead 15 to 20 people  in a trades or field service environment
• Not afraid to make decisions  and stand by them
• Direct decision maker  who does not freeze when variables change
• Owns accountability  for team performance, job quality, customer outcomes, and operational costs
• Finds the best solution  in every scenario while remaining cost conscious and operationally sound
• Drives team success  through systems, clarity, coaching, and measurable outcomes

Mindset & Authority

• Decision making authority is required . This role must operate as a true decision maker, not a coordinator waiting for approval
• No hesitation execution style . You must assess, decide, deploy, and measure
• Comfortable making calls  that impact routing, inventory, labor allocation, vendor costs, and customer service outcomes
• No fear of tough conversations  with technicians, vendors, or customers
• Transparent operator , aligned leader, results first mentality

Compensation & BenefitsBenefits

• Company truck + fuel card + fuel reimbursement
• Flexible scheduling
• Tools and equipment provided
• On-the-job training + professional development + certification pathways
• Paid Time Off
• Employee discount
• Referral program

Compensation

• Bonus opportunities
• Commission pay
• Performance bonus

Why an Operator Will Win Here

This is not a role for task managers. This is for builders who want ownership, growth, and the chance to architect operations inside a fast-growing trades company. If you want your work to matter, your systems to scale, and your results to drive the next level of Alpha’s growth, this is your seat.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person