Sales Support Specialist

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

To provide quality support to Flowbird customers, distributors, and internal colleagues.

This is a full-time on-site role at our office in Moorestown, NJ

Responsibilities:

• Direct customer contact related to inquiries, orders, order entry, pricing, scheduling, traffic, and resolution of customer complaints/issues;

• Responsible for order review, to include pricing review, documentation, order configuration, and scheduling; coordinate machine order shipment (software, hardware, graphics);

• Handle machine order processing, to include the coordination and tracking of all paperwork requirements, booking onto MFG/PRO, participation in weekly operations review, and coordination/tracking as required through shipment;

• Responsible for company invoicing of all sales including spares, machines orders, and Parkfolio;

• Act as liaison between customers, Business Development Managers, and other departments within the organization to help ensure customer satisfaction;

• Interact with all departments regarding technical, pricing, accounting, Return Material Authorizations (RMA) and inventory issues as they arise;

• Issue, track, and follow-up product returns;

• Research and resolve internal issues with regard to product quality and customer satisfaction;

• Responsible for daily monitoring of backlog with regard to on-time shipments, scheduled ship dates, and subsequent follow-up when issues arise;

• Responsible for weekly monitoring of critical parts inventory and subsequent follow-up when issues arise

• Handle demo/trial order processing and tracking;

• Provide support to Sales staff and management team with regard to product availability and order configuration; provide reports as required by management team;

• Act as back-up to Sales Administration Manager for DLP’s for orders to Besanco;

• Research, prepare, and present price quotations to customer for spares, consumables, and upgrade requests as per ISO standards; research and interact with technical support staff to determine feasibility and details for upgrades;

• Maintain customer files;

• Responsible for participation in Flowbird main phone line loop for answering/transfer of calls to appropriate personnel;

• Knowledge of US Customs Commercial Invoicing process;

• Organize and maintain Customer Spares Contract Pricing; and

• Other duties as assigned by leadership.

Skills / Competencies:

• Excellent organizational skills;

• Good communication skills (verbal and written);

• High energy level;

• Ability to work in fast-paced environment;

• Multi-tasking;

• Flexibility in work-related responsibilities; and

• Dependable.

Experience:

• Excellent skills with Microsoft Word and Excel; and

• Manufacturing/Order Processing Systems.

Education/Training:

• Bachelor’s degree or 3- 5 years’ work experience; and

• Excellent skills with Word, Excel, and Manufacturing/Order Processing Systems.

Physical Demands:

• Use of ladder to assist in collecting parts and completing inventory;

• Ability to verify inventory (parts) to complete sales order requests within the warehouse; and

• Ability to lift up to 25 lbs.

Reports to:

Chief Financial Officer

About us

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.