Customer Service Representative - Pennington, NJ (Hybrid)

Position: Customer Service Representative (Abandoned Property Team)

Locations: Pennington, NJ

Pay: $21.00/HR, paid weekly.

Schedule: Monday - Friday, 8 AM - 5 PM

Assignment: ASAP start– 12/28/2026 (temp to hire)

This is an on-site/hybrid role . (You will be expected to be on-site 100% of the time through training. Once you are up to speed and able to be fully functional in role, you will move to hybrid with at least 3-days onsite).

Role Overview

This position is with the Abandoned Property Team, which performs critical and time-sensitive Non-Financial Regulatory Reporting (NFRR) processes including, but not limited to, performing abandoned account identification, handling statutory due diligence mailings and client claims, and completing regulatory escheatment reporting. This role involves contact with clients, branch office personnel, and external U.S. state/territory unclaimed property employees with a focused goal of reuniting clients with their assets. The primary responsibility of this position will be to address client inquires and requests via inbound and outbound phone calls. Phone calls may require additional action at point of call including, but not limited to, leaving detailed call notes, updating all applicable systems, performing full verbal verification via LexisNexis, manually sending documents and instructions to clients as needed, and entering requests into the Service Request Portal.

Additional duties include:

- Answering client calls and email inquiries while processing various assignments

- Multitasking while communicating with clients and branch offices via phone

- Adhering to strict schedule for phone support.

- Conducting outreach in effort to reunite abandoned clients with their assets

- Performing regular account maintenance, including document review, to ensure accuracy

Required Skills:

-Document processing

- Financial services/brokerage experience

- Client Compliant reporting, regulatory requirements

- Must maintain positive and professional attitude in a team-oriented, fast-paced work environment

- Proficient at de-escalating situations and finding proper resolution for the client

- Work effectively and efficiently in a team environment

- Have ability to effectively service/resolve client inquiries

- Excellent writing and analytical skills

- Demonstrate organizational skills and proven attention to detail

- Confidence with the ability to soft touch client

- Intermediate proficiency with MS Word, Outlook, and Excel

Desired Skills:
- Former knowledge or concept of Abandoned Property or Escheatment
- Flexibility to perform well in a changing environment as processes evolve
- Ability to prioritize and manage multiple job-related duties, including day-to-day tasks?

Working Conditions:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences, Canon can improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email [email protected]