Intake Manager

**Intake Manager – Behavioral Health (NJ/CT)**

Location: New Jersey & Connecticut

Company: TheraCare

Job Type: Full-Time

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About TheraCare

TheraCare has been a leader in delivering high-quality Behavioral Health services for over 30 years. We specialize in Applied Behavior Analysis (ABA) and related services that help children and families achieve meaningful progress. We are currently seeking an Intake Manager to oversee the Behavioral Health Intake process across NJ and CT, ensuring seamless onboarding and service initiation for families.

Position Overview

As an Intake Manager, you will oversee the intake process for all new Behavioral Health referrals. This includes verifying insurance, coordinating assessments, communicating with providers and referral sources, and ensuring families receive timely and accurate support. You will serve as the primary liaison between families, BCBAs, insurance companies, and referral sources, helping drive program growth and operational efficiency.

Key Responsibilities

• Manage the administrative operations of Behavioral Health Intake for assigned branch.

• Educate families and referral sources on the Behavioral Health program and intake process.

• Intake and process new referrals, including document collection and verification.

• Verify insurance eligibility and coverage within the first and second business day of the month.

• Submit authorizations to insurance for Initial Assessments and reauthorizations.

• Communicate with BCBAs on new case Initial Assessments, timelines, and due dates.

• Build and maintain strong relationships with insurance representatives and referral sources.

• Collaborate with Program Managers and Recruiters to ensure smooth alignment of new hires and new cases.

• Coordinate provider scheduling, reassessments, and ongoing family needs.

• Input new family data into TotalABA platforms.

• Track and meet monthly intake and financial objectives for the branch.

• Attend required meetings, team projects, and weekly staff sessions.

• Complete additional duties as assigned by the Director.

What We Offer

• Competitive salary with growth potential.

• Professional development and training opportunities.

• Supportive, collaborative team environment.

• Flexible workplace culture with opportunities to contribute to organizational improvements.

• Benefits package including health, dental, vision, and 401(k).

Qualifications

• Highly motivated with strong interpersonal and communication skills.

• Knowledge of insurance processes (required).

• Strong organizational, detail orientation, and reporting skills.

• Ability to multi-task and manage competing priorities.

• Proficiency with computers and data entry systems (TotalABA preferred).

• Strategic and organizational thinker with initiative and team-oriented mindset.

• Bachelor’s degree preferred.

Physical Requirements

• Hand dexterity ability (ability to operate mobile device, telephone, computer).

• Ability to lift up to 5 pounds.

• Ability to sit for extended periods of time.

*Rates are determined based on a combination of factors such as experience level, assignment location, service setting, and applicable program guidelines.*