Regional Ocean Freight Manager

At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.

Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun .

This is a direct-hire, full-time, on-site position based in the Northeast United States . The role may be based in one of the following locations: Boston, NY/NJ, Philadelphia.

Position Overview

As the Regional Ocean Freight Manager , you will be responsible for responsible for leading, controlling, and developing all ocean freight operational activities at the Business Unit. This includes both export and import operations, carrier and vendor management, cost control, P&L, and customer service performance. The role ensures operational excellence, compliance, and profitability in alignment with Scan Global business strategy, KPIs, and customer SLAs.

Job Description

• Lead and mentor the ocean operations team to deliver high-quality performance and excellent customer service.
• Ensure all operational processes—from booking through delivery—comply with internal SOPs and customer requirements.
• Maintain full compliance with FMC, AES, ISF, AMS, and other U.S and international trade regulations.
• In coordination with Product, Monitor and manage ocean carrier performance, ensuring best routing, service levels, and rate utilization.
• Ensure accurate and timely billing, file recap, and cost reconciliation to maintain profitability in GP1 levels
• Continuously improve operational workflows to optimize efficiency, accuracy, and margin performance. GP2 levels should be reported and addressed.
• Act as the primary point of escalation for ocean-related customer issues and service failures.
• Proactively communicate with customers and commercial teams regarding shipment status, exceptions, and improvement actions.
• Drive customer retention and satisfaction through consistent and transparent communication.
• Support onboarding of new customers, ensuring smooth transitions and complete SOP adherence.
• Ensure team structure and staffing levels are aligned with volume requirements and service expectations.
• Conduct regular performance reviews, setting clear expectations and measurable goals.
• Monitor and analyze GP and file profitability to identify trends and improvement opportunities.
• Support finance and Business Unite in achieving budgeted GP and EBITDA goals.
• Partner with commercial teams to identify and pursue cross-selling and upselling opportunities.
• Work closely with product and the Ocean Freight communities to optimize carrier allocation and procurement efficiency

Working the SGL way

• You are an active member of the Regional Business Unit leadership team and NORAM product community – Your decisions are always motivated by what is best for SGL
• Take “ownership” of key customers – Proactive relationship building and management to key stakeholders
• You understand and appreciate the importance of strong customer relationships – You therefore have regular interactions with your top customers in the BU
• You are solutions orientated – You think about profitability, risks, and need for expert support and then you make it happen
• You understand your people makes the difference – You recruit based on our culture and you focus in developing your people and teams

Required Skills/Abilities

• Minimum 5 years of experience in Ocean Freight Operations, including international shipping procedures.
• Minimum 5 years of experience in logistics, freight forwarding operations, or related sales.
• Experience handling bonded freight and cargo movements.
• Strong knowledge of regulatory compliance related to international air freight and U.S. import/export regulations.
• Demonstrated analytical thinking and problem-solving abilities, particularly in resolving shipment or operational issues.
• Customer-service oriented with the ability to maintain strong client relationships.
• Ability to work effectively in a fast-paced and dynamic environment while managing multiple priorities.
• High attention to detail with strong organizational and time-management skills.
• Strong sense of urgency and ability to perform well under pressure.
• Excellent communication skills, including professional email and telephone etiquette.
• Proficiency in Microsoft Office, particularly Excel.
• Entrepreneurial mindset with a proactive approach and willingness to learn.
• Ability to identify and resolve issues related to the movement of freight into and out of the United States.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work authorization/security clearance requirements

• Must be eligible to work in the United States.
• Must pass TSA eligibility screening.

Job Type : Full-time

Salary : $120,000 to $150,000.00 annually

Schedule: 8-hour shift (Monday to Friday)

Work Location : On-site

Benefits

• 401(k)
• Health Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Paid Time Off
• Tuition Reimbursement