Telecom Systems Support Engineer (L2/L3)

Our client is a growing technology solutions company that builds and operates enterprise telecommunications infrastructure for some of the largest service providers in the country. They're known for their operational excellence and a client-first culture — and right now, they're in the middle of a meaningful platform modernization effort, migrating mission-critical systems from legacy architecture to next-generation cloud-based solutions.

The Opportunity

This isn't a ticket-queue role. As a Level 2/3 Telecom Systems Support Engineer, you'll be a key escalation point for live production systems that power real communications infrastructure. You'll dig into complex incidents across OS, network, application, and database layers — and you'll own issues through to resolution.

If you thrive in high-stakes production environments and want your work to matter, this role is worth a close look.

What You'll Do

Production Support & Incident Resolution
You'll investigate and resolve escalated incidents on telecom platforms serving enterprise clients — analyzing logs, diagnosing service failures, and working across the full stack to restore stability. On-call rotation is part of the role.

Platform & Systems Operations
You'll support both legacy platforms during their end-of-life transition and the new-generation systems replacing them. That includes health monitoring, proactive issue identification, and managing work through Jira.

Linux & Cloud Infrastructure
Day-to-day, you'll be working in RHEL/CentOS environments hosted on AWS (or GCP), writing and running Bash or Python scripts for diagnostics, and supporting cloud-hosted telecom workloads.

What You Bring

The must-haves are straightforward: 4–7+ years of Linux administration in production environments, real troubleshooting depth across infrastructure layers, comfort in AWS or GCP, basic scripting ability, and solid networking fundamentals (TCP/IP, DNS). Jira experience is a plus.

What sets strong candidates apart is hands-on experience with telecommunications or VoIP platforms, SaaS or cloud-hosted application support, or prior work in telecom billing, messaging, or mobile environments.

What Success Looks Like

Six months in, you'll be the person the team calls first on a hard incident. You'll have a reputation for fast, thorough resolutions, clear communication under pressure, and a stable track record keeping production platforms healthy.

Linux · AWS · Telecommunications Platforms
📍 Remote · 💼 Contract-to-Hire (6 Months) · 💲 $32–$35/hr