Automotive Front Desk
Job Description
Job Description
We are looking for a friendly, organized, and professional Front Desk Receptionist to be the first point of contact for our automotive service center. You will greet customers, manage phone calls, schedule appointments, and support the service and sales departments with administrative tasks. A positive attitude, strong communication skills, and the ability to multitask in a fast-paced environment are key to success in this role.
Key Responsibilities:
Greet all customers and visitors in a warm, professional manner
Answer incoming calls, direct calls to appropriate staff, and take detailed messages
Schedule service appointments and update calendar/scheduling system
Maintain a clean and organized front desk/lobby area
Handle customer inquiries, provide information about services, and escalate issues as needed
Process basic paperwork for service tickets, vehicle drop-offs, and payments
Communicate with technicians and service advisors to relay customer updates
Manage incoming and outgoing mail and deliveries
Assist with administrative tasks, filing, and data entry as needed
Maintain confidentiality and uphold company policies and procedures
Qualifications:
- TEKMETRIC SYSTEM EXPERIENCE PREFERRED
High school diploma or equivalent (required)
Previous receptionist or customer service experience (preferred)
Automotive industry experience a plus but not required
Strong verbal and written communication skills
Proficient with basic computer systems (Microsoft Office, scheduling software)
Friendly, professional demeanor with excellent interpersonal skills
Ability to multitask and stay organized in a busy environment
Reliable, punctual, and detail-oriented
Work Environment:
Full-time or part-time, depending on business needs
Front-desk position in a professional automotive service center
Occasional light lifting, standing for extended periods
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