Customer Service Representative
Job Description
Job Description
We are looking for a skilled and success-driven Customer Service Representative to join our team in Paterson, New Jersey. This role involves supporting business-to-business (B2B) clients in the interior design, wholesale, and industrial sectors. The ideal candidate will excel at fostering strong customer relationships while ensuring the smooth handling of orders and inquiries.
Responsibilities:• Provide onboarding support to new customers, including explaining terms and conditions and delivering welcome materials.
• Accurately input customer purchase orders into the SAGE100 system, verifying pricing, payment terms, and shipping details.
• Cultivate trust-based relationships with clients through open and proactive communication.
• Address customer complaints professionally, ensuring timely resolution.
• Perform measurement conversions such as yards, feet, and inches into square feet or meters as required.
• Collaborate with sales, production, shipping, and accounting teams to meet customer needs efficiently.
• Offer assistance to other departments when necessary, contributing to a team-oriented environment.• Demonstrated experience in customer service within a B2B or manufacturing context.
• Proficiency in Windows operating systems and Microsoft Office, along with accurate typing skills.
• Familiarity with ERP systems such as SAGE100 is advantageous.
• Strong verbal and written communication abilities.
• Capability to multitask and maintain organization in a fast-paced setting.
• Solid math skills and proficiency in measurement conversions.
• A positive attitude and willingness to learn new tools and processes.
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