IT Support Technician

Centurum is seeking an experienced IT Support Technician to join our Marlton, NJ office. This role is the primary point of contact for end-user technical support and helpdesk services, while also providing hands-on assistance with server room operations and maintenance.

The ideal candidate is a self-starter who takes ownership of issues, communicates clearly with non-technical users, and is comfortable working in a structured, process-driven environment.

Key Responsibilities

• Serve as the first point of contact for IT support requests via ticketing system, phone, and remote support software
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for end users
• Manage user accounts, licensing, and device enrollment through Active Directory / Entra ID and Intune (MDM)
• Triage and remediate device compliance issues through Microsoft Intune, escalating as appropriate
• Maintain and enforce device configuration policies and compliance baselines via Intune
• Assist with server room operations including hardware maintenance, cable management, monitoring, and vendor coordination
• Document support activities, resolutions, and asset information in the ticketing system
• Escalate complex issues to senior IT staff or managed service partners as appropriate
• Support onboarding and offboarding processes including equipment setup and account provisioning
• Contribute to IT policies, procedures, and knowledge base documentation as needed

Required Qualifications

• 2–5 years of experience in a helpdesk, desktop support, or IT support technician role
• Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Azure AD / Entra ID)
• Working knowledge of Active Directory (user/group management)

Benefits

Full-time employees are eligible for the following benefits enrollment from their date of hire:

• Health Insurance - Centurum provides insurance for employee and dependent in a comprehensive package. Coverage for vision care is included. This option is available on a cost-sharing basis.
• Dental Insurance - Available in conjunction with Health Insurance for an additional cost. Provides oral maintenance care for employee and dependent.
• Basic Life Insurance - Company provided benefit for all full-time employees.
• Supplemental Life Insurance - Optional life insurance coverage to employees at group rates.
• Dependant Life Insurance - Optional coverage for dependents at a group rate.
• Long Term Disability Insurance - Optional coverage available to employees at group rates.
• Vacation and Sick Leave - Leave accrual is determined by length of service.
• Holidays - The company observes ten paid holidays each year.
• Retirement 401(k) Plan - Centurum’s corporate benefits package includes 401K with a company bi-weekly match and a year-end profit sharing company match for all eligible employees. Investments can be made into selected funds under this plan.

Centurum is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. Centurum makes reasonable accommodations for persons with disabilities.