IT - Service - Lab Computing Analyst

Pay range: 25-32/hr
*depending on experience

Summary:
Supporting end client J& J with all tech related enquiries and IT support.
Daily Responsibilities/Job Description:
· Implement, monitor, and provide technical support of customer laboratory IT environments,
typically integrated with instrumentation
·Implement customer specified benchtop computing design and processes · Administer and assure connectivity of customer’s Windows based platform
Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
Manage On-boarding, retirement and relocation of equipment · Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
Act as the technical support contact for instrument vendor
Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
Provide technical support for new system validations and change management efforts · Create and maintain a physical inventory of lab equipment, PC’s, software and any other information specified by the client
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Act as client Liaison for software/hardware related inquiries · Participate in client team meetings
Provide support across all practices as required
Act as the technical expert to handle escalations and be a mentor to junior team members Provide back up to team leads as required
Demonstrate appropriate use of office equipment/software after training
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment