Customer Success Manager

Customer Success Manager

Company Overview

Recruit CRM is an all‑in‑one cloud‑based software platform for recruitment and headhunting/ executive search firms. Trusted by agencies in more than 100 countries, we help recruiters streamline sourcing, email outreach, interview scheduling, CV collection, client feedback, and much more. Our fully remote team is headquartered in Norwood, New Jersey (USA) with subsidiaries in Dublin, Dubai and Pune.

Location

28 Mohawk Ave, Norwood, New Jersey 07648, United States
(Remote‑first role – occasional quarterly off‑site meetings)

Job Details

• Job Type: Full‑time
• Category: Customer Success
• Number of Openings: 1
• Salary: Competitive annual salary (USD) plus ESOP and statutory benefits

Key Responsibilities

• Own the end‑to‑end customer journey – from onboarding to renewal and expansion.
• Proactively engage with clients to ensure they achieve their recruitment goals using Recruit CRM.
• Conduct product demos, training sessions, and workshops for new and existing users.
• Monitor product adoption, usage metrics, and health scores; intervene early to mitigate churn risk.
• Serve as the primary point of contact for client inquiries, escalations, and feature requests.
• Collaborate closely with Sales, Product, and Engineering teams to relay customer feedback and influence roadmap priorities.
• Identify upsell and cross‑sell opportunities; work with the Sales team to drive revenue growth.
• Prepare and deliver regular business reviews, highlighting ROI, best practices, and next‑step recommendations.
• Document success stories and case studies to showcase the value of Recruit CRM.

Essential Qualifications

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a customer‑centric mindset.
• Ability to explain complex SaaS concepts in simple, business‑focused language.
• Proactive problem‑solving attitude and ability to work autonomously in a remote environment.
• Basic proficiency with CRM/ATS platforms, preferably Recruit CRM or similar recruitment software.
• Organizational skills to manage multiple client accounts and projects simultaneously.

Desired Experience

• 2+ years of experience in Customer Success, Account Management, or related client‑facing roles within a SaaS or HR‑tech environment.
• Demonstrated track record of reducing churn and driving customer satisfaction.
• Experience working with recruitment agencies, staffing firms, or talent acquisition teams is a strong plus.
• Familiarity with remote work tools (e.g., video conferencing, project management, and collaboration platforms).

Education

Formal educational qualifications are not specified; however, a bachelor’s degree in Business, Communications, Human Resources, or a related field is typically preferred.

Salary & Benefits

• Competitive annual salary paid in US dollars.
• Employee Stock Ownership Plan (ESOP) – opportunity to share in the company’s long‑term growth.
• Full‑time employment with statutory benefits, including Provident Fund.
• Remote‑first work model with flexible hours.
• Quarterly off‑site meetings for team building and strategic alignment.
• Opportunities for professional development and career advancement.

How to Apply

If you are passionate about helping recruitment professionals succeed and thrive in a fast‑growing, globally‑distributed team, please submit your resume and a brief cover letter outlining your relevant experience to [email protected] .