Business Analyst - Banking (Smart Dispute Management)

Role: Business Analyst Banking (Smart Dispute Management)

Location: Charlotte, NC / Remote (U.S. Based Only)
Job Type: Full-Time, W2 Only
Industry: Banking & Financial Services
Experience: 7 15+ Years
NO C2C | NO AGENCIES

Job Description:

Value technology looking for an experienced Business Analyst with a strong background in Banking & Financial Services, specifically with Smart Dispute Management experience. The ideal candidate will have a solid mix of technical and functional expertise in areas such as card ledger systems, API integrations, ITIL service management, and stakeholder coordination. This is a full-time W2 opportunity with Value Technology.

Key Responsibilities:

• Act as a liaison between business and technology teams to gather, document, and analyze business requirements related to Smart Dispute Management systems.
• Lead analysis in areas such as Card Ledger Dispute Management, ITIL processes, API design/integration, and stakeholder coordination.
• Support end-to-end implementation and improvements of BPM workflows using tools such as Pega BPM or equivalent.
• Work closely with developers, QA teams, and business stakeholders to ensure solution alignment.
• Utilize data tools like SQL and Splunk for reporting, analysis, and troubleshooting.
• Document business processes, create use cases, and manage project documentation using JIRA, Confluence, and MS Office Suite.
• Engage in finance-related business processes and security (Fraud/Cyber Security) considerations where relevant.

Required Qualifications:

• 7 15+ years of experience as a Business Analyst in Banking/Finance.
• Must have experience with Smart Dispute Management systems.
• Hands-on knowledge of Pega BPM or other BPM tools.
• 5+ years of experience with Card Ledger systems and Dispute Management processes.
• Proficiency in SQL and experience using Splunk for data analysis.
• Strong knowledge and practical experience in ITIL service management (change/problem management).
• Experience with API integration and related tools (Postman, Apigee preferred).
• Strong interpersonal, communication, and analytical problem-solving skills.
• Experience in stakeholder management and a solid understanding of finance operations.
• Bonus: Background or exposure to security, fraud detection, or cybersecurity environments.

Tools & Technologies:

• BPM Tools: Pega or similar
• Analysis Tools: SQL, Splunk
• Project Management: JIRA, Confluence, MS Office Suite
• API Tools: Postman, Apigee (preferred)