Help Desk Analyst
Job Description
Job Description
We are looking for a skilled Senior Help Desk Analyst to join our team in Cherry Hill, New Jersey. This position is an excellent opportunity for a proactive and detail-oriented individual with strong technical expertise to provide exceptional support and resolve IT-related issues efficiently. If you have a passion for problem-solving and assisting end-users, we encourage you to apply. This will be hourly for the first 4 weeks and then convert to a Direct hire/ permanent placement position.
Responsibilities: • Provide first-level technical support to end-users by resolving hardware, software, and network issues. • Manage and troubleshoot Azure Active Directory accounts, including password resets and user permissions. • Diagnose and resolve issues related to Windows 10/11 and other Microsoft applications. • Handle service desk tickets promptly, ensuring accurate documentation and resolution. • Collaborate with other IT team members to address complex problems and escalate when necessary. • Offer guidance to users on basic troubleshooting techniques and IT best practices. • Maintain comprehensive records of incidents and solutions for future reference. • Ensure all support activities align with company standards and procedures. • Test and verify system functionality after implementing fixes or updates.• Proficiency in Active Directory management, including account administration and permissions. • Strong knowledge of Windows 10/11 and related applications. • Experience in troubleshooting hardware, software, and network issues. • Familiarity with service desk ticketing systems and processes. • Ability to communicate effectively with technical and non-technical users. • Strong problem-solving skills and attention to detail. • Ability to work independently and within a team environment. • Previous experience in a help desk or technical support role is preferred.
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