Lead Certified Medical Assistant - Urology - Physician Practice
- Performs all duties of the Medical Assistant (see job description).
- Schedules all medical assistant and clerical staff in order to achieve optimum patient/customer service, to expedite work flow collaborating with clerical coordinator to ensure full office/clinical functioning.
- Coordinates with/assists clerical coordinator with daily front end functions such as but not limited to scheduling, registration, verification of benefits, and authorizations for testing and procedures.
- Makes recommendation to correct Quality Assurance problems and ensures employees are providing quality clinical care to patients.
- Assists with training of medical assistant staff on related services. Ensure medical assistants can perform the specialized testing required for quality patient care. These include but are not limited to A1C testing, blood glucose monitor downloading and all other required point of care testing.
- Assists with staff proficiency and competency assessment in performing these tests on an ongoing basis. Informs management if additional education is needed, and provides feedback to nurse coordinator/manager on staff proficiency on an ongoing basis.
- Orients MA staff in the use of current and future monitoring equipment and equipment upgrades.
- Ensures that the equipment is in working order, maintained properly and logbooks are up to date including calibration of equipment used for daily functioning of each clinic. Places proper work orders to correct any identified issues and teaches staff on this process so all are empowered to care for the work areas to ensure proper patient care. Delegates as necessary to share responsibilities and knowledge.
- Ensures departmental policies and procedures are followed.
- Coordinates the unit statistical data collection, reviews results, and makes recommendations for improvement based on the analysis.
- Consults with the nurse coordinator/manager in response to patient and physician complaints, following through to resolution.
- Participates in the budget process in collaboration with the nurse coordinator/manager. Monitors expenditures to ensure compliance with approved budget.
- Delegates responsibilities to MA staff in order to develop their potential and follows up on performance.
- Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e. age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, family member and/or primary care giver at their level (developmental/age, educational, literacy, etc.).
- Adheres to the standards identified in the Medical Center's Organizational Competencies.
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Graduate of an accredited medical assistant program.
- Must be proficient with use of computer systems
- Possess excellent communication skills and the ability to function in a fast paced and challenging environment.
- 5 years experience in clinical environment.
- Bachelor's or Associate's degree from an accredited college.
- Certified Medical Assistant or National Certified Medical Assistant or Certified Registered Medical Assistant or Certified Registered Medical Assistant or Certified Clinical Medical Assistant or Registered Clinical Medical Assistant Specialist or Clinical Medical Assistant Certificate
- AHA Basic Health Care
- Life Support HCP Certification.
- Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
- Experience: Years of relevant work experience.
- Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
- Skills: Demonstrated proficiency in relevant skills and competencies.
- Geographic Location: Cost of living and market rates for the specific location.
- Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
- Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
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