Medical Receptionist

Job Description

Job Description

Description:

Job Title: Medical Receptionist

Work Type: Full-Time | Non-Exempt

Salary Range: $16.00 - $24.00 per hour

Practice Introduction:

Princeton Orthopaedic Associates (POA), a division of OrthoNJ, is a Community of Extraordinary Care professionals serving Central New Jersey since 1974. With 29 physicians, including 19 Orthopaedic surgeons, across 7 office locations, urgent care centers, and surgical center, POA operates as an outcome-focused orthopaedic practice that combines extraordinary talent, advanced techniques, and cutting-edge tools with compassionate service. As part of New Jersey's largest independent orthopaedic group practice, POA physicians work collaboratively to provide personalized, patient-centered care while maintaining the values and autonomy of the private practice model.

Princeton Orthopaedic Associates is built on a foundation of compassion, patient focus, quality, collaboration, honesty, and excellence. We are a community where every team member—regardless of role—is expected to embody these values in their daily work, hold themselves and colleagues accountable to high standards, and speak up when behavior falls short of our expectations. We foster a culture of continuous improvement where feedback is welcomed, mistakes become learning opportunities, and successes are celebrated together. As a member of our team, you'll be expected to contribute ideas, mentor new colleagues, and actively participate in creating an environment where both patients and staff thrive.

Princeton Orthopaedic Associates is seeking a dedicated, organized, and professional full-time Medical Receptionist to join our team. The ideal candidate will serve as the first point of contact for our patients, providing exceptional customer support and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. The ideal candidate will possess excellent customer service skills and proficiency with various office software. This role involves scheduling, data entry, and providing administrative support to ensure smooth daily operations.

Key Responsibilities:

• Greet patients and visitors in a courteous and professional manner
• Monitor the reception area to minimize wait times and maintain a clean, welcoming environment
• Efficiently manage patient registration, intake forms, and check-out processes
• Schedule, reschedule, and cancel patient appointments accurately
• Verify insurance information, prep patient charts to confirm coverage, and obtain necessary referrals prior to appointments
• Collect patient co-pays and patient balances
• Maintain accurate electronic medical records (EMR)
• Protect patient rights by ensuring strict confidentiality of personal and financial information
• Collaborate and communicate effectively across different teams and healthcare providers to ensure seamless patient flow and care
• Handle incoming emails and inquiries with professionalism.
• Maintain a clean, stocked, and organized front desk area

Required Skills/Abilities:

• Strong organizational skills with high attention to detail in managing files and records
• Excellent verbal and written communication skills to interact effectively with patients, family, and medical staff
• Proven ability to multitask and stay composed in a fast-paced clinical environment
• A dedicated team player committed to providing exceptional customer service and enhancing the overall patient experience
• Must be able to work flexible hours, including occasional Saturdays, and travel to different offices locations as needed

Experience / Qualifications:

• High school diploma or equivalent required
• Proven experience in a front desk or administrative role within a medical office setting is highly preferred
• Familiarity with HIPAA regulations and medical privacy practices is preferred

OrthoNJ, LLC is required by New Jersey law to disclose the compensation range for this position. The hiring range for this role is $16.00-$24.00 per hour. Compensation is determined based on several factors, including but not limited to the candidate’s qualifications, relevant experience, and geographic location. Certain roles may also be eligible for additional compensation, such as bonuses or incentive pay, as well as benefits. Eligible full-time employees are offered a comprehensive benefits package, which may include paid time off, medical, dental, vision, and a retirement plan.

Full-Time Benefits Summary:

• Medical Insurance
• Dental, Vision, Life Insurance (Voluntary Options)
• Paid Time Off, Paid Holiday Time
• Flexible Spending Accounts
• 401k

POA, as a member organization of OrthoNJ, is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions – including recruitment, hiring, compensation, training, promotion, transfer, discipline, dismissal from employment, and other personnel matters – without regard to actual or perceived race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.