Retail Processing Manager - Remote / Hybrid / In- Office - Paramus, NJ or Houston, TX

Job Description

Job Description

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

LBF is adding to our Operations Team, we are looking to add a Retail Processing Manager. The ideal candidate will be responsible for assisting the day-to-day supervision of Processors and Junior Processors. Provide service and quality processing of loan files in accordance with FHA, State, and Investor regulations, assuring the marketable quality of each loan. The Processing Manager will report to the Director of Retail Operations.

Responsibilities:

• Manage and coach a team consisting of 15-20 Processors, Supervisors, and Team Leads
• Maintain thorough knowledge of LBF’s programs, policies, procedures, and terminology applicable to FHA Loans
• Ensure compliance with LBF’s policies and secondary market requirements pertaining to credit standards and regulation for FHA and Proprietary loans
• Train, assist, coach, supervise, and support departmental team members
• Act as a liaison between the Underwriting Department, Sales, and other Longbridge Financial Mortgage departments
• Collaborate with Loan Officers, Account Executives, Partners, Borrowers, Underwriters, Closers, AMCs, and title companies
• Monitor the pipeline daily to ensure files move efficiently
• Develop strategies to improve processes and enhance workflow
• Review and assist processors with conditions as needed
• Perform root cause analysis and provide solutions and feedback to Leadership
• Provide positive and motivating support to the team
• Attend and host daily and weekly meetings
• Coordinate with Supervisors and Team Leads on training needs
• Oversee hiring and terminations
• Communicate and interact with other department managers, as well as the recruiting department, to ensure staffing needs align with capacity plans and profit/loss expectations
• Perform other duties as assigned
• Work well under pressure, meet multiple and sometimes competing deadlines, and demonstrate professional behavior with colleagues and management

• Reverse mortgage retail processing experience required
• Strong knowledge of all State and Federal regulations including but not limited to RESPA/TILA, Reg B, etc.
• Prior experience with interviewing, hiring, disciplinary actions, and terminations
• 5-10 years Management experience highly preferred
• May require long hours/overtime at certain times of the month
• Excellent verbal and written communication skills
• Strong time management and prioritization skills and ability to meet deadlines
• A “Can Do” attitude with high energy and self-motivation
• Travel required multiple times a year

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an exempt
• Target base salary range is 95-125K which is based on various factors including skills and work experience.
• In addition to base salary, this role is eligible for a competitive additional compensation program via monthly production bonus that is based on individual performance.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

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