Benefits Customer Service Rep

Job Title: Benefits Customer Service Rep
Location: Lakewood, NJ


Type: Contract To Hire
Compensation: $25.00 - $27.00
Contractor Work Model: Onsite – Hybrid (remote work available)
Hours: 9:00am to 5:00pm / Monday - Friday

Benefits Customer Service Rep Responsibilities:

• Handle inbound calls from COBRA benefits members, employers, HR contacts, and brokers with a strong focus on clear and patient phone support
• Assist callers with COBRA benefit notices, elections, payments, coverage questions, portal access, and general account information
• Respond to incoming email inquiries accurately and in a timely manner
• Perform accurate data entry for COBRA benefit enrollments, terminations, changes, payments, and related updates
• Carefully review entries against source documents to avoid errors and unnecessary rework
• Document calls, updates, and actions taken in the system with clear and complete notes
• Support open enrollment by helping with increased call volume and walking employees through their benefit options
• Provide basic phone or screen-share portal demos for new HR contacts, new clients, and employees, including how to access the portal, review benefits information, read notices, complete elections, and make payments
• Work closely with the benefits team to resolve issues and keep members informed
• Assist with other benefit department tasks and projects as needed

• Must have prior benefits knowledge, experience processing enrollments or handling claims a HUGE plus.
• Strong phone skills and a professional, calm manner with callers
• Prior customer service or call center experience required
• Benefits enrollment, insurance verifications, or medical office experience is a plus
• Strong data entry skills with a high level of accuracy and attention to detail
• Comfortable working in multiple computer systems and screens at the same time
• Able to manage heavy call volume during open enrollment and other busy periods
• Comfortable leading short phone or screen-share portal demos for HR contacts, new clients, and employees
• Reliable, organized, and able to follow detailed procedures consistently
• Strong attendance and punctuality

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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