Thrift Store Sales Specialist

Job Description

Job Description

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description

THRIFT STORE SALES SPECIALIST

The Role / General Purpose:

The Thrift Store Sales Specialist delivers excellent customer service, restocks and replenishes merchandise, and supports Goodwill’s mission. They assist customers, process transactions, maintain store cleanliness, and ensure a positive shopping experience. This role also includes enforcing store policies and supporting daily operations.

About Goodwill NYNJ:

At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized.  Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods – our retail operations make a material, sustainable impact on textile reuse.

Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community.

Job Responsibilities:

• Greet and assist customers promptly.
  
• Support donors as needed and direct them to the designated donation drop-off area.
• Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards.
• Promote Goodwill’s Rewards and Round-Up programs.
• Process sales transactions quickly and accurately.
• Resolve customer concerns and escalate issues as needed.
• Maintain a clean and organized sales floor, fitting rooms, and checkout area.
• Follow store policies, including safety guidelines and occupancy limits when required.
• Operate the register and thank customers for their purchases.
• Monitor store entry and enforce safety measures if assigned.
• Perform other duties as assigned to support the store team and broader organizational goals.

Schedule Requirements:

Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 8:00pm.

Health & Safety Guidelines:

This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.

Benefits:

Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week:

• Incentives: $500 sign-on bonus for new retail employees & biweekly bonuses for achieving performance targets.
  
• Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits
• Tuition Reimbursement Assistance
• Incentives: $500 sign-on bonus for new retail employees & biweekly bonuses for achieving performance targets.
• Medical, Dental, Vision & Voluntary Insurance Offerings
• Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional generous paid prenatal and parental leave.
• Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones.
• $500 employee referral bonus.
• Retirement Plans: 403(b) with up to 4% employer match after 1 year of service.