Customer Service Representative

Job Description

Job Description

Now Hiring: Customer Service Representative - Be the First Contact of Quality Automotive!

Are you passionate about people, love problem-solving, and thrive in a fast-paced environment? Quality Automotive is looking for a Customer Experience Specialist to join our team and help us deliver exceptional service every day.

About Us:
Since 1996, we’ve been keeping our community safe and on the road with trusted automotive service. Our customers count on us for honest communication, high-quality work, and a smooth, stress-free experience. We value teamwork, integrity, and a positive attitude and we’re growing!

What You’ll Do:
As a Customer Experience Specialist, you’ll be the friendly face and helpful voice that guides our customers through their service experience. From the first phone call to the final follow-up, your role is to create confidence, clarity, and comfort.

Your day might include:

• Greeting customers with warmth and professionalism.
• Occasionally giving customers a ride to and from work or home.
• Explaining vehicle health reports and service recommendations.
• Scheduling appointments and managing the shop calendar.
• Communicating with technicians to provide accurate updates.
• Handling questions, concerns, and follow-ups with care.
• Supporting a clean, organized, and welcoming front office.
• Brainstorming ideas for marketing and social media.
• Create and implement new and better ways to improve our customer experience.
• Filing and records maintenance.

What We’re Looking For:
Strong communication skills and a natural ability to connect with people.

• A problem-solver with a calm, can-do attitude.
• Detail-oriented and comfortable using shop software and digital tools.
• Must be able to multi-task efficiently.
• Good spelling, punctuation, and grammar is essential.
• Experience in customer service, reception, or retail.
• Automotive knowledge is helpful but not required - we’ll train the right person.
• Must have a valid driver’s license with no violations and reliable transportation.
• A clean, professional appearance.
• Must be comfortable with making and receiving phone calls.

What We Offer: (After 90 days)

• Vision, dental, and Health insurance.
• Uniforms.
• Paid time off and holidays.
• Team training, individual training, and opportunities to grow your career.
• Discounts on personal automotive repair and maintenance.

Join a team that values transparency, respect, and going the extra mile-for both customers and coworkers.

Interested? Email your resume to [email protected]. We’d love to meet you!