Dispatch Coordinator

Job Description

Job Description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

The Role

We are seeking a highly organized and experienced Dispatching Specialist to join our team. The Dispatching Specialist is responsible for monitoring and supporting daily dispatch operations throughout the assigned area. Key tasks will focus on; route optimization, communication with external customers, portal administration, and other administrative tasks as assigned. In addition, this dispatch specialist role will assist with coaching and development of the dispatch team and systems as directed by the Dispatch Manager. This role requires strong interpersonal and communication skills, in order to problem solve and deliver high levels of customer satisfaction and service efficiency.

Responsibilities

• Assist in overseeing daily dispatch operations for all markets
• Monitor customer service level agreements (SLA’s), oversee customer portals and drive customer satisfaction
• Be proficient in all dispatch systems and demonstrate operational best practices
• Assist with market specific goal development and reporting
• Review work orders and assist in route optimization ensuring dispatchers are factoring in geographic location, customer priorities and emergencies, parts and KPI’s
• Dispatch during high call volume or as needed or assigned
• Serve as liaison between operational partners, customers and internal billing
• Assist in training of dispatch team when required, including systems and processes
• Other job-related and administrative duties as assigned

Requirements and Skills

• Highschool diploma or equivalent
• Associate or bachelor’s degree is a plus
• Proven experience as a dispatching coordinator
• Strong knowledge of dispatching operations, route optimization, and logistics
• Ability to work with/as a team and make effective and efficient decisions
• Proficiency in dispatching software and systems
• Excellent communication and customer service skills
• Demonstrates the ability to remain composed and effective in high-pressure environment
• Adaptability to change within the needs of the business.
• Scheduled rotating Weekend and or Holiday coverage.

Physical Requirements

• Sedentary work
• Office environment/work from home
• Travel within other Owl offices

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

Requisition #3925