General Manager

General Manager
Location: Marlton, NJ 08053
Employment Type: Direct Hire/Permanent
Operating Hours: M-F 9:30 AM - 6:30 PM, Sat 10:00 AM - 6:00 PM

As a General Manager (GM) , you will be responsible for overseeing the daily operations of the store and driving performance in key areas: sales, customer service, product quality, and team development. You’ll play a key role in decision-making, ensuring the store runs smoothly, meets performance targets, and provides an exceptional experience for both customers and staff. We provide thorough, hands-on training to help you succeed, so you'll have all the tools you need to lead effectively and make impactful decisions.

Key Responsibilities:

• Oversee Daily Operations : Manage all aspects of the store’s day-to-day functions, ensuring efficiency and high standards in sales, customer service, and product quality.
• Drive Performance : Meet and exceed sales goals, ensuring excellent customer service and maintaining product quality.
• Team Leadership : Hire, train, and develop staff to ensure they provide outstanding service and maintain high-quality standards.
• Financial Management : Analyze and manage the store’s P&L (profit and loss), making strategic decisions to improve performance and profitability.
• Build Community Relationships : Develop strong relationships with customers and the local community to boost brand loyalty and sales.
• Maintain High Standards : Ensure the store meets all operational standards, including cleanliness, inventory management, and staff performance.

Ideal Candidate:

• Experience : You have experience as a General Manager or in a leadership role in a retail or restaurant environment, with hands-on experience in customer service.
• Financial Knowledge : You understand financials (P&L), business planning, and operational management.
• Team Builder : You have a proven ability to hire, train, and develop a strong team, including seasonal workers.
• Passion for Quality : You’re committed to providing top-notch customer service and ensuring the highest product quality.
• Responsible and Accountable : You thrive in a role where you take full responsibility for store performance and success.

What Sets Us Apart:

• A Legacy of Quality : We are a well-established brand with over 65 years in business, known for our high-quality products and service, without being overly formal.
• Work-Life Balance : We value your time outside of work. Our store is closed on Sundays, and most managers work around 50 hours per week, except for a few busy periods.
• Full Accountability : You will have complete control over your store’s operations, performance, and team development.

Our Core Values:

• Love What We Do
• Serve Others
• Aim High
• Do The Right Thing
• Keep It Fun

What We Offer:

• Leadership Development : A clear path for career growth within the company. Many of our leaders started as store associates and have moved into senior roles or even franchise ownership.
• Better Work-Life Balance : Minimal early mornings or late nights—your schedule offers time for a fulfilling personal life.
• Competitive Pay & Benefits :
  • Medical, dental, and vision insurance
  • Life insurance and disability coverage
  • Paid time off (including holidays)
  • 401(k) with company match
  • Performance-based bonus program (four payouts per year)
  • Tuition assistance and an Employee Assistance Program
  • Discounts on products

Additional Requirements:

• Must have a valid driver’s license and reliable transportation.
• Physical Requirements : Ability to perform physical tasks such as standing for long periods, bending, lifting up to 65 lbs. and working with hot torch.