Customer Service Representative
Job Description
Job Description
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Edison, New Jersey. In this role, you will handle customer queries, resolve issues efficiently, and ensure a positive customer experience. This is an onsite position with a business casual dress code and free parking available.
Responsibilities:• Respond to and resolve 30-80 Zendesk support tickets daily, ensuring timely resolution within 24-48 hours.
• Address customer concerns such as tracking issues, missing items, damaged products, or inquiries about product details.
• Conduct independent research to provide answers to complex customer questions.
• Process product returns and manage replacement orders for damaged items.
• Collaborate effectively with warehouse teams to ensure smooth operations; bilingual skills are a plus.
• Develop and maintain a strong understanding of product details to provide accurate information to customers.
• Handle challenging customer interactions professionally while maintaining the company's reputation.
• Offer additional support during peak periods, such as Black Friday, with increased availability.• Proven experience in customer service is required; familiarity with Zendesk is strongly preferred.
• Excellent verbal and written communication skills, along with strong problem-solving abilities.
• Ability to work independently and manage a high-volume workload efficiently.
• Positive and detail-oriented demeanor with a genuine interest in assisting customers.
• High attention to detail and a conscientious approach to tasks.
• Bilingual proficiency is preferred but not mandatory.
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