Front Desk Receptionist

Job Description

Job Description

Location: Newark, NJ (In-Office only)
Reports To: Marketing Director
Department: Marketing
FLSA Status: Non-Exempt

About Us

Murray Osorio PLLC is a fast-growing immigration law firm dedicated to making a positive impact on people’s lives. Our firm represents individuals and companies before courts, government offices, and consular posts worldwide.

We specialize in removal defense, humanitarian applications, family-based immigration, criminal immigration, employment-based immigration, naturalization, and appellate and federal litigation.

At Murray Osorio PLLC, we pride ourselves on collaboration, professionalism, and a deep commitment to our mission of providing exceptional legal services while fostering a supportive, inclusive, and energetic workplace.

Position Overview

We are seeking a highly motivated Front Desk Receptionist for our Newark, NJ, office to join our team. As the first point of contact for clients, you will play a key role in ensuring a welcoming and professional experience for everyone entering our firm. This position is ideal for someone passionate about customer service and interested in gaining exposure to immigration law and the U.S. court system while working with clients from diverse backgrounds and cultures.

If you are interested in having the opportunity to change people’s lives, then this is the job for you! The ideal candidate will have the opportunity to learn and expand their knowledge of immigration law and the U.S. court systems while servicing clients from different backgrounds and cultures.

This is a full-time position based in Newark, NJ, with the expectation of on-site presence Monday - Friday.

Key Responsibilities:

• Act as the face of the firm by welcoming clients, managing client documentation, and maintaining a professional and tidy office environment.
• Greet prospective clients and prepare conference rooms for attorney consultations.
• Collaborate with Attorneys to answer questions related to contracts, collect client payments, and coordinate billing matters with the Collections department.
• Set up consultations and follow-ups in the client portal, ensuring accurate and complete information.
• Answer and field phone calls, taking detailed messages to relay to the legal team.
• Following up on client leads to ensure monthly qualified consultations are being booked.
• Coordinate with the Intake team to provide interpreters or other resources as needed to support clients.
• Keep the office and client areas presentable by replenishing supplies, maintaining conference rooms, and highlighting maintenance needs.
• Scan and manage important client documents such as birth certificates and sealed medical records.
• Assist with assembling interview and individual hearing files for Attorneys.
• Support additional office functions, including operations, accounts payable, and legal assistant tasks. This may include filing at court, working on mail-outs with the Legal team, and assisting the other Legal Assistants on the team during peak periods.

Qualifications:

• Fluency in Spanish (reading, writing, and speaking) is required.
• Excellent customer service skills with strong written and verbal communication abilities.
• Highly organized and detail-oriented with the ability to multitask effectively.
• Ability to follow written and verbal instructions and work in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• High School Diploma or GED equivalent.

Preferred Qualifications:

• Familiarity with Salesforce or similar customer relationship management tools.
• At least 2 years of customer service experience.
  

Benefits:

At Murray Osorio PLLC, we value our employees and offer a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off and Holidays
• Paid Parental Leave (available after one year of service).
• On-site parking is available for employee convenience

Why Join Us?
If you are a motivated Administrative Support professional looking to grow your career in a collaborative and supportive environment, we would love to have you on our team!