Customer Service Coordinator

Customer Service Coordinator

Location: Onsite — Burlington Township, NJ

Schedule: Monday–Friday, 8:30 AM–5:30 PM

Employment Type: Full-Time

About the Role

We are seeking a Customer Service Coordinator to serve as the primary point of contact for clients throughout the relocation of household goods. In this role, you’ll ensure each move is handled with expertise, positivity, and exceptional service. You will proactively assess needs, coordinate multi‑supplier solutions, and maintain a smooth, consistent process from start to finish.

This is an in‑office, non‑remote position requiring strong communication, organization, and problem‑solving skills.

Key Responsibilities

• Serve as the main point of contact for customers during their relocation.
• Collaborate closely with sales staff, operations planners, and dispatch to deliver top‑quality service.
• Manage all daily activities related to household goods relocations.
• Obtain orders, collect customer information, and provide quotes.
• Prepare estimates and coordinate third‑party services as needed.
• Create and maintain customer profiles.
• Register orders and prepare operational documents (tickets, bills of lading, etc.).
• Send client correspondence confirming move details and dates.
• Support military OA/DA processes.
• Conduct post‑move quality calls to ensure satisfaction.
• Prepare driver paperwork and client reports.
• Ensure accurate invoicing.
• Handle international relocations, including bookings and OA/DA.
• Initiate and process quick claims.
• Troubleshoot customer issues and provide timely solutions.
• Schedule services with dispatch.
• Assist team members as needed to maintain smooth operations.
• Make decisions regarding non‑revenue issues (third‑party services, quick claims, date extensions).

Required Skills & Qualifications

2+ years of administrative, customer service, or operational support experience.

Strong communication and interpersonal skills.

Experience in logistics or transportation preferred.

Proficiency in Microsoft Office.

Ability to work effectively in a fast‑paced environment.

Problem‑solving mindset with a customer‑first approach.

Work Environment

Fully onsite in Burlington Township, NJ.

Monday–Friday, 8:30 AM–5:30 PM.

This is a Contract position based out of Burlington, NJ.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Burlington,NJ.

This position is anticipated to close on Mar 23, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.