AVP Home Finance Operations Manager

Job Description

Job Description

AVP Home Finance Operations Manager Northern NJ

FinTrust Connect is excited to announce that we have partnered with a well-established financial institution in search of an AVP, Home Finance Operations Manager to lead operations across the residential lending platform. This individual will oversee day-to-day loan processing activities related to owner-occupied, investment, and home equity products, ensuring compliance, quality, and operational efficiency throughout the lending process.

Culture: This institution is known for its high-performing, people-first culture where leadership is supportive, compliance is taken seriously, and professionals are empowered to take initiative. The operations team works closely with leadership to drive change, maintain standards, and develop top-tier customer service and internal excellence.

Workplace (On-site, Hybrid, Remote): On-site in Northern New Jersey

Function: Responsible for managing pipeline performance, operational workflow, regulatory compliance, and loan processing/closing efficiency across the residential lending platform.

• College degree or equivalent business experience

• Minimum of 5 years in residential lending operations within retail, wholesale, or mortgage banking
• Experience with owner-occupied, investment, and home equity lending

• Familiarity with FNMA/FHLMC and investor/agency guidelines

• Solid understanding of secondary market practices and procedures

• Deep knowledge of regulatory frameworks including TRID, Dodd-Frank, and HMDA
• Experience with LOS and compliance software (Mortgagebot/Finastra and Questsoft preferred)

• Proficient with Microsoft Office (Excel, Word)

• Oversee residential loan operations, ensuring all applications are processed, underwritten, and closed in alignment with internal policies and regulatory requirements
• Monitor daily pipeline activity to ensure turnaround targets and quality expectations are consistently met
• Collaborate with underwriting, closing, and sales leaders to troubleshoot issues and drive timely resolutions
• Implement operational improvements, updated policies, and internal controls in partnership with leadership
• Support hiring, training, and professional development across the home finance team
• Assist in budgeting, cost control strategies, and strategic planning with department leadership
• Oversee the administration and usage of systems such as Mortgagebot/Finastra LOS & POS, Laser Pro, and Questsoft

• Ensure accurate data reporting for LAR tracking and HMDA compliance