Technical Lead

Job Title: Technical Lead

Duration: 6 months with possible extension

Location: Hybrid in Princeton, NJ (2-3 days onsite/week)

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

Top Skills:

Primary Skill - Veeva CRM Advanced (6-9 years experience)

Additional Skills Requested for Role Salesforce Admin Intermediate (3-5 years experience)

Tech Lead

• Lead end-to-end functional delivery for Veeva Commercial applications including Veeva CRM / Vault CRM, Veeva CLM, Approved Email, Events Management, and Veeva Align - spanning configuration, data management, and workflow design.

• Gather and analyze business requirements from commercial stakeholders (Sales, Marketing, Market Access, Medical Affairs) and translate them into scalable platform configurations and solutions.

• Design and configure key CRM capabilities including HCP/HCO territory management, call planning, sample management, consent management, and multichannel engagement workflows.

• Develop functional specifications, configuration workbooks, data mapping documents, and traceability matrices in support of solution design and GxP validation activities.

• Support system integration activities between Veeva CRM and downstream/upstream platforms including ERP, data warehouses, MDM solutions, and marketing automation tools.

• Manage and resolve L2/L3 ITSM tickets for Veeva Commercial applications within agreed SLA timelines using ServiceNow and JIRA for ticket tracking and reporting.

• Execute Incident Management, Problem Management, and Change Management activities in line with ITIL best practices and client-specific governance requirements.

• Perform platform administration activities including user access management, configuration updates, cycle plan management, and data quality monitoring.

• Support validation activities including preparation of IQ/OQ/PQ documentation, test scripts, and GxP-compliant change records.

• Participate in go-live readiness activities, cutover planning, hypercare support, and post-implementation review.

• Lead teams comprising consultants and analysts and drive delivery within the commercial workstream.

Conduct root cause analysis (RCA) for recurring incidents and coordinate implementation of corrective and preventive actions (CAPA) with platform and business teams

Must Have Skills / Project Experience / Certifications

• 5–10 years of hands-on experience in Life Sciences commercial technology, spanning implementation and/or AMS functions for CRM or commercial platforms.

• Proven experience with Veeva CRM or Veeva Vault CRM — including configuration, administration, and operational support in a Life Sciences commercial environment.

• Strong understanding of commercial business processes including HCP/HCO master data management, territory and cycle plan management, call reporting, sample management, and multichannel engagement.

• Experience delivering GxP-compliant solutions with knowledge of CSV, IQ/OQ/PQ, and regulated environment documentation standards.

• Proficiency with ITSM tools including ServiceNow and JIRA for ticket management, SLA tracking, and Agile project delivery.

• Good communication and interpersonal skills; ability to work effectively with business and technical stakeholders across onsite/offshore models.

Good Skills / Project Experience / Certifications

• Experience with complementary Veeva Commercial modules: Veeva CLM, Approved Email, Veeva Events Management, Veeva Engage, or Veeva My Insights.

• Familiarity with Veeva Align for territory management and roster alignment.

• Experience with Veeva Network (MDM) for HCP/HCO master data management.

• Knowledge of Salesforce platform fundamentals, SFDC administration, or Marketing Cloud.

• Exposure to commercial analytics platforms and data visualization tools relevant to Life Sciences (e.g., Veeva Pulse, IQVIA, SFMC). xrczosw

• Understanding of pharmaceutical regulatory and compliance requirements governing commercial interactions (e.g., PDMA, aggregate spend reporting, consent frameworks).