Director, Sales Operations - Tissue Technologies

Integra LifeSciences is a global medical technology leader in neurosurgery and regenerative medicine driven by our purpose of restoring patients’ lives. The company offers a broad portfolio of products and innovative solutions for dural access and repair, cerebral spinal fluid management and neuro-critical care. Its regenerative tissue technologies include products that address soft tissue, peripheral nerve and tendon repairs and for the treatment of acute and chronic wounds, burns, as well as for plastic and reconstructive surgery.

Founded in 1989 by Richard E. Caruso, the company is headquartered in Princeton, New Jersey. Today, Integra LifeSciences has grown immensely, with more than 4200 employees worldwide as well as offices, manufacturing and research facilities in Asia, Australia, Europe, Middle East, and the Americas.

Changing lives. Building Careers.

Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what’s possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.

The Director of Incentive Compensation is a senior Commercial Operations leader responsible for overseeing incentive compensation and sales channel planning across direct, dealer, and distribution sales models. This role leads a team of managers and analysts and owns end-to-end strategy and execution for incentive plans, territory design, distributor and dealer contract management, and associated workflows. Partnering closely with Sales, Finance, Legal, and IT, the Director ensures programs are aligned to business strategy, drive desired sales behaviors, and operate with accuracy, compliance, and scalability through strong governance, analytics, and process optimization.

SUPERVISION RECEIVED

Global Head of Commercial Operations

SUPERVISION EXERCISED

Leads a team of managers and analysts in Commercial Operations for the Incentive Compensation and Sale Channel Planning function.

KEY RESPONSIBILITIES

• Lead the global Incentive Compensation and Sales Channel Planning function within Commercial Operations, managing teams of managers and analysts that support all divisions and regions..
• Define and oversee incentive compensation strategy for Direct, Dealer, and Distribution sales models, ensuring alignment with business objectives and sales behaviors.
• Own territory and quota planning, including territory design, account alignment, and ongoing maintenance.
• Direct distributor and dealer contract management, governance, and compliance in partnership with Legal and Finance.
• Lead teams responsible for rebate and chargeback administration, including program setup, validation, processing, dispute resolution, and payment accuracy.
• Establish and manage end-to-end operational workflows supporting incentive pay, contracts, rebates, and chargebacks.
• Partner cross-functionally with Sales Leadership, Finance, Legal, IT, and HR to ensure accuracy, efficiency, and scalability of programs.
• Drive analytics, reporting, and performance insights to evaluate program effectiveness and inform decision-making.
• Enhance processes, controls, and enabling technologies to improve automation, transparency, and compliance.
• Develop and mentor global teams, fostering strong talent pipelines and consistent operating standards across geographies.

KEY COMPETENCIES:

• Strategic leadership in incentive compensation and sales channel operations.
• Global people leadership, including managing and developing managers and analytical teams.
• Deep expertise in incentive compensation design, administration, and governance.
• Strong understanding of Direct, Dealer, and Distribution sales models and channel economics.
• Territory and quota planning expertise, including account and hierarchy management.
• Experience with distributor and dealer contracting, compliance, and lifecycle management.
• Proficiency in rebate and chargeback program management, processing, and controls.
• Advanced analytical and problem-solving skills to drive insights and continuous improvement.
• Strong cross-functional collaboration and stakeholder influence at senior leadership levels.
• Operational excellence, including workflow design, process optimization, and automation.
• Systems and data fluency across incentive compensation, CRM, ERP, and reporting platforms.
• High attention to detail, financial accuracy, and regulatory compliance.

QUALIFICATIONS:

• Bachelor’s degree in Business, Finance, or related field; MBA or advanced degree preferred.
• 12+ years of progressive experience in commercial sales operations and incentive compensation planning.
• Proven leadership experience in commercial sales operations within a global medical device or healthcare company.
• Strong commercial mindset with a high degree of compliance and operational rigor.
• Exceptional communication, collaboration, and stakeholder management skills.

SYTEMS TOOLS AND EQUIPMENT USED

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)..
• Experience with Power BI, Oracle, Salesforce.com, and Sales Performance Management systems
• Knowledge of data visualization tools and analytics platforms.

DISCLAIMER

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Salary Pay Range:

$166,750.00 – $228,850.00 USD Salary

Our salary ranges are determined by role, level, and location. Individual pay is determined by several factors including job-related skills, experience, and relevant education or training . In addition to base pay, employees may be eligible for bonus, commission, equity or other variable compensation . Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance, and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, Employees are eligible for the following

Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.

This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices:
EEO Is the Law | EOE including Disability/Protected Veterans

Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA . If you have difficulty using our online system due to a disability and need an accommodation, please email us at [email protected].

Unsolicited Agency Submission

Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.