Patient Financial Counselor Coordinator (West Long Branch)
- All tasks related to the provision of excellent customer service to the patients of ADH, whether by telephone, written communication or face-to-face with patients.
- He/she will be expected to adhere to all ADH quality and quantity standards. The primary role of the Patient Financial Service Coordinator is to act as liaison between ADH and its patients.
- He/she will be responsible to:
- Ensure that all patients and/or authorized representatives receive thorough, accurate and complete answers to any questions they may have related to any medical service provided by ADH.
- Work with all ADH departments, staff, and physicians to resolve any patients' account issues that may arise due to internal or external processes.
- High-school diploma or GED.
- 2 years' experience in a large medical practice or hospital in a patient-facing role.
- Proficiency with Microsoft Office products including Word and Excel.
- Basic familiarity with the concepts of debits and credits.
- Minimum of one (1) year experience performing tasks related to each of the departments within ADH's Revenue Cycle Management Dept, preferred.
- Accounts Receivable experience preferred
- ICD coding experience preferred
- Medical billing experience preferred
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