Client Care Coordinator

Job Description

Job Description

We are seeking an energetic and experienced client care coordinator for a busy and fast-growing, multi-clinician, psychotherapy practice.

The ideal candidate will possess a minimum of 2 years of highly responsible administrative, medical billing, and patient-care experience. Bachelor's degree preferred.

Responsibilities

• Checking eligibility and benefits verification for treatments and procedures.
• Reviewing patient bills for accuracy and completeness and obtaining any missing information.
• Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing.
• Maintain and facilitate patient scheduling.
• General office management tasks, including routing of phone calls to clinicians, sorting mail, keeping up office supplies and equipment
• Other duties deemed necessary by the office manager

Requirements

• Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds.
• Must be available on weeknights and Saturdays.
• A calm manner and patience working with either patients or insurers during this process.
• Knowledge of insurance guidelines, including HMO/PPO, Medicare, and other payer requirements and systems.
• Effective communication abilities for phone contacts with insurance payers to resolve issues.
• Ability to work well in a team environment.
• Excellent attention to detail, highly organized and independent
• Excellent communication skills and attention to confidential matters
• Flexible schedule and mentality
• Exceptional organizational skills and dedication to responsibilities
• Promote a professional and pleasant environment
• Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demands, proficiency in G-Suite, EHR, Microsoft Office Suite

• Spanish speaking preferred

Benefits

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance