Principal Trainer I

Job Title: Principal Trainer I

Location: System Business Office

Department Name: IT&S Training

Req #: 0000217611

Status: Salaried

Shift: Day

Pay Range: $75,597.00 - $106,780.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Principal Trainer is responsible for the development of IT (Information Technology) Application Trainings which includes Epic application-specific trainings, including the development of classroom and web-based training content, the build of the training data in the environment and executing the train-the-trainer program for credentialed trainers. As needed, Principal Trainers will deliver in-classroom training. They are self-starters and will work with Application resources and Manager. The Principal Trainer leads coordination of end-user support activities and collaborates with Application Analysts in creating workflows, troubleshooting issues, recommending mitigation plans, and escalating more complex issues.

Qualifications:

Required:

• Associate Degree
• One year Epic-EHR training experience as Principal Trainer
• Working knowledge and experience with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)
• Complete knowledge of office procedures
• Experience with creating Tip Sheets, Quick Start Guides and Lesson Plans
• Demonstrated interest in supporting the development and build of the application

Preferred:

• Bachelor Degree
• Preference for knowledge of current hospital and outpatient clinical or administrative system workflows and processes

Licenses and Certifications:

• Certified as Principal Trainer in at least one Epic application
• Has fulfilled requirements to have access to SUP environment (TED300)
• The applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.

Scheduling Requirements:

• Full-Time, Day, Salaried

Key Competencies:

• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Job Specific Requirements:

The Principal Trainer is the primary contact for the development of application-specific training, including training materials development and management. In addition to the duties discussed in the Role Description, the Principal Trainer is responsible for the following:

1) Workflow Analysis and Curriculum Design and Development:

• Assisting in the identification of end-users (role and headcount) requiring training on applicable applications
• Reviewing Epic’s Training Wheels to gain an understanding of the lesson plan matrix development required
• Reviewing the E-Learning tools that will be available to end-users
• Identifying gaps in Training content or availability and what is required for RWJBH (RWJBarnabas Health) workflows/functionality
• Developing training course catalog with descriptions by end-user role
• Shadowing the roles to be trained if not familiar with departmental role to develop an understanding of end-user job functions/workflows and to create “crosswalk” documents (illustrating the gap between the current and future states)
• Developing role specific lesson plans that include workflow driven teaching scenarios and with sample “patient” data in the training environment to support the scenario
• Developing and implementing an end-user curriculum, including facilitator’s guides, playground practice exercises, participants’ manuals/workbooks, E-Learning modules, quick start guides, tip sheets and workflow bulletins, F1 functionality (Epic’s context-sensitive “help” function)
• Designing and developing end-user competency exams
• Developing and participating in curriculum review process that includes build analysts, Operational leaders, SMEs (Subject Matter Experts), Operational leaders and Epic AC/AMs
• Completing the Training Environment build – create all users, patients, scenarios (orders, schedules, etc.) for each role trained
• Developing plan to quickly analyze and execute end-user “refresher” training based upon identified gaps during go-live

2) Train the Trainer Program and Management:

• Assigning CTs to class schedule for Credentialing Program
• Participating in Teach Backs and Credentialing Program
• Delivering super user training

3) Training Execution and End-User Support:

• Managing and monitoring the execution of end-user training
  • Managing CT class assignments daily
  • Delivering end-user training (as needed)
• Designing and developing the methodology for tracking and reporting end-user training statistics (e.g., attendance, competency, success rate, etc.)
• In collaboration with Security Analysts and Application Leads, developing process for distribution of Epic User IDs based upon competency exam results
• At Go-Live, Principal Trainers will be:
  • Providing one-on-one or remedial training for end-users as needed
  • Developing just-in-time tip sheets
  • Attending go-live “triage” meetings to solicit and facilitate end-user feedback on system
• Being flexible in terms of work schedule management and accessibility during training delivery and Go-Live
• Providing go-live support for users on new applications, including functionality
• Providing on-call support for application through go-live and post go-live

Interested in learning more about our IT&S team? Check out this video from our leadership team:

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer