Product Manager - Voice Recording

At JPMC, Product Managers are the CEO's of the product and are responsible for the end to end success of product and the team. The goal of the team is to deliver an industry leading voice recording service for the business. Focused on ensuring the completeness of record for both the regulatory and business best practice recorded populations. The team is undertaking a large body of work concerned with uplifting the voice recording applications themselves to be on the latest versions available, positioning for private and/or public cloud deployments, development of an industry leading control framework for the management and provision of the recorded user population and the operational integrity of the data generated. We see an exciting opportunity to be part of a team which leverages the latest agile and software development practices for delivery of the future state architecture.

As a Product Manager with the Global Capture Product team within the Business Collaboration organization, you will be responsible for setting the long-term strategy for the product, organizing the teams for optimal delivery, managing the P&L and driving engagement with our customers and stakeholders. The global feature teams, are based out of New Jersey, Bengaluru, Hyderabad, London, Columbus and Plano, and are agile, and multi-functional who love working collaboratively to delivery excellent outcomes for our customers and stakeholders.

Job Responsibilities:

• Defines and communicates product vision and strategy in line with the customers' long-term business goals
• Conducts market research and tracks industry developments with regards to productivity, collaboration, data, Information archive systems and understands implications to product vision and strategy
• Identifies market need, interfacing with line of business technology customers as needed to define the scope and position of the product and defines and manages the product's business metrics, including cost, feature & functionality, risk posture and reliability
• Creates and maintains the product's definition, product roadmap & customer facing SLOs/SLAs, and prioritizes the product backlog & maintains a vision for the product
• Oversees and drives the go-to-market and strategic marketing plans for the product and creates a safe environment for experimentation and failures to support fast learning cycles
• Manages the senior stakeholder community and customer advisory boards and lead by example while exhibiting robust risk measures and advocating for adherence throughout the development lifecycle
• Owns the P&L of the product and drive our cloud strategy for our information archive platforms

Required Qualifications, Skills and Capabilities:

• Applied experience of the voice and voice recording systems deployed within the financial services industry; Cloud vendors, NICE NTR/X, Compass, RedBox, IPC Unigy, Cloud 9, Mobile voice recording, large scale contact center recording, Storage technologies, recording assurance (record completeness), recorded user population management and provisioning
• Product management and engineering experience with an emphasis on delivering voice / voice recording solutions to end users and control functions, technology product management role within enterprise environment
• Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions
• Understanding of the end-to-end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations
• Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
• Good written and verbal communication skills with the ability to articulate concepts to a senior management and customers with experience of building strong, cohesive partnerships with key stakeholders
• Good interpersonal skills to manage relationships with a variety of partners and stakeholders
• Experience writing technical stories in JIRA/confluence using industry standard notation

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Jersey City,NJ $122,550.00 - $201,000.00 / year