Application Support Analyst Investment Technology (Financial Services)

Job Description

Job Description

Application Support Analyst Investment Technology (Financial Services)
- Location: Hybrid NYC Metro or NJ preferred (2-3 days onsite)
- Full-time regular employment | US Citizen/Green Card Holders only

A leading global investment management firm is seeking a highly motivated Application Support Analyst to join their growing technology team. This group operates in a dynamic, fast-paced environment and is undergoing a significant transformation under new leadership. This role offers an opportunity to support mission-critical applications across investment, operations, and data platforms.

Position Overview:
You'll be part of a hands-on application support team responsible for ensuring the stability, performance, and integrity of enterprise investment platforms. The right candidate is a strong problem-solver with a passion for technology operations, who thrives in complex, data-driven environments and is excited to contribute to digital transformation initiatives.

Key Responsibilities:

• Provide day-to-day production support for a suite of investment, operations, and client-facing applications.
• Own and manage nightly data processing workflows, including large-volume file transfers from third-party vendors.
• Serve as a primary escalation point for system failures (including rotational on-call evenings/weekends).
• Perform root cause analysis and create incident and problem reports for technology and business stakeholders.
• Work cross-functionally with development, infrastructure, and vendor teams to drive resolution and improvements.
• Monitor, document, and optimize change, incident, and problem management processes.
• Build strong internal relationships with business users and technology partners across departments.
• Manage vendor relationships for external systems, coordinating issue resolution and strategic upgrades.

Required Qualifications:

• 4+ years of experience in Application Support, Site Reliability Engineering (SRE), or similar technical operations roles.
• Prior experience supporting financial applications or working within capital markets/asset management firms.
• Strong troubleshooting, investigation, and analytical skills.
• Familiarity with public cloud platforms, particularly AWS or Azure.
• Solid SQL skills and experience querying relational databases (MS SQL preferred).
• Working knowledge of Linux, including ability to write and execute shell commands.
• Experience using job scheduling tools (e.g., Autosys, Control-M).
• Familiarity with monitoring tools and designing alerting strategies.
• Strong written documentation skills and attention to process detail.
• Effective communicator who can work collaboratively in high-pressure environments.

Preferred Skills:

• Experience writing scripts or making small code changes (Python, Shell, etc.) for automation or bug fixes.
• Proven ability to manage and prioritize multiple production issues in a fast-paced, global setting.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• Prior exposure to ITIL frameworks and working within structured change/incident management systems.
• Comfortable operating independently, with strong ownership and follow-through.