Customer Business Development Manager

Job Location: ​Parsippany​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

About the Role:

As Customer Business Development Manager, you will be at the heart of shaping Ferrero’s growth strategy in the U.S. You’ll lead the integration of newly acquired businesses, collaborate with top customer teams to drive long-term planning and retail alignment, and co-develop the future Sales organizational design alongside senior leadership. Your expertise will guide go-to-market strategies, broker partnerships, and KPI development, while also influencing pricing and promotional spend in partnership with RGM and Finance. You’ll be a key connector, streamlining communication across channels and customer teams, and educating the sales organization through category insights. Most importantly, you’ll help craft and deliver the compelling “reason to believe” story that stabilizes and grows Ferrero’s presence in the market.

This role is hybrid, and will be based out of the Ferrero North American HQ in Parsippany, NJ.

Main Responsibilities:

• Lead the integration of businesses acquired by Ferrero in the U.S, approximately $100m GSV
• Collaborate with our top 5 customer teams to drive growth and stability through 12-month planning, retailer engagement through reason to believe story, risk mitigation, and line review alignment
• Co-develop the future Sales organizational design with CCO / HR
• Consult with Trade Marketing on the Go-to-Market strategy for all Channels (DSMP initiatives)
• Consult with Sales and Retail Operations on developing route to market strategy leveraging Ferrero U.S. broker partnerships
• Co-develop Sales KPI’s with Trade Marketing and deploy to sales organization / create process for tracking and holding sales teams accountable
• Consult with RGM and Finance on the creation of and deployment of the pricing and promotion spending strategies
• Develop and lead all Sales meetings with our channels and customer teams for streamlining communication relative to the integration and post go-live
• Consult with Category Management on the development of the Sweet Packaged Foods categories to educate our sales organization
• Co-lead development of the reason to believe story for trade/customers to stabilize and grow the business
• Co-lead and develop integration/brand/channel/customer content

Who we are looking for:

• Bachelor’s degree required
• Proven leadership of mid to large CPG companies with experience in Sweet Packaged Foods experience
• Experience in cross-functional, external sales roles – multi-channels / Trade marketing / Category Management complex program management including tracking, reporting, and risk management
• Direct customer selling experience for CPG companies
• Experience in planning and delivering integration, business transformation and change management programs
• Experience in business planning and managing financial budgets
• Demonstrated experience in managing teams
• Experience working in a multi-cultural international environment
• Experience dealing with stakeholders across functions locally and globally
• Business mindset, entrepreneurial and hands-on approach
• Strong analytical and business diagnostic skills
• Excellent communication skills both written and oral
• 8+ years of professional experience
• 25% travel required

Compensation Data

The base salary range for this position is $118,000 - $150,000 annually. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.

In addition to base salary, we offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and other benefits. Learn more about our benefits at

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.