Housing Client Services Supervisor

At Quadel, Your Work Matters

We’re on a mission to help communities thrive by expanding access to safe, affordable housing. If you want a career with purpose and you love helping people—you’ll feel right at home here. Join us in building stronger communities, one home at a time.

We’re seeking a Client Services Supervisor to lead and support our team of Housing Specialists. You’ll guide daily operations, ensure high-quality service to clients, maintain program compliance, and help your team grow through coaching, feedback, and training. If you’re a natural leader who thrives in a fast-paced, people-centered environment, this role is for you.

What You’ll Do

• Supervise Housing Specialists and support smooth, timely service delivery.

• Monitor caseloads and outcomes to ensure client needs and program goals are met.

• Provide coaching, training, and annual performance evaluations.

• Ensure compliance with documentation, reporting, and funding requirements.

• Assist with onboarding and new staff training.

• Foster a positive, collaborative team culture.

• Handle escalated client issues and guide staff through complex cases.

• Participate in case reviews, team meetings, and quality assurance efforts.

Qualifications

• High school diploma required; degree in Social Work or Human Services preferred.

• 3+ years in housing/social services, including 1 year of leadership experience.

• Must have experience managing the annual recertification process .

• Rent Calculation Certification required .

• Strong communication, leadership, organization, and problem-solving skills.

• Experience with case management systems and Microsoft Office.

• Ability to work effectively with diverse communities.

Additional Details

• Occasional standing, walking, and lifting up to 15 lbs.

• Typical office environment; moderate to high walk-in/call volume.

• Pre-employment drug screening required.

Contractor Compliance:
As a federal contractor, Quadel complies with the Drug-Free Workplace Act and all applicable government regulations regarding alcohol and drug use. Candidates must submit to a pre-employment drug screening and adhere to any contractual requirements for substance policies.

Equal Opportunity Employer:
Quadel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.