Hybrid (Office/Remote) Case Coordinator & Weekend On-Call

Job Description

Job Description

POSITION PURPOSE :

The Hybrid (Office/Remote) Case Coordinator & Weekend On-Call

is responsible for managing and coordinating client care services to ensure high-quality, compassionate, and efficient home health care. This salaried position balances both in-office and remote responsibilities, with two designated office days and remote weekend on-call each week. The Case Coordinator serves as the primary point of contact for patients, families, caregivers, and healthcare providers, ensuring continuity of care and compliance with all regulatory requirements.

CLASSIFICATION :

Salary (4 days)

DAYS & HOURS OF WORK :

In office hours are Mondays & Fridays 8:30am to 5:00pm with a 1-hour lunch break.

Remote On-Call beginning Friday 5:00pm through Monday 8:30am.

This position may require longer hours, if necessary, to meet the needs/demands of the business.

PRINCIPLE ACCOUNTABILITES :

· Provide on-call coverage (remote) to address urgent patient or caregiver concerns, staffing issues, and scheduling needs.

· Document all communications on the call log in compliance with agency and regulatory standards.

· Coordinate and oversee the initiation, scheduling, and delivery of home health services.

· Handle lead calls and conduct telephone interviews for prospective clients

· Suggest and connect caregivers to clients

· Schedule and facilitate client and caregiver meet and greet appointments

· Consistently exercise discretion and judgment to analyze, interpret and decide what actions are necessary based on the varying facts and circumstance of each individual case

· Evaluate client and employee satisfaction

· Maintain professional relationships with clients and employees; assuring clients and employee confidentiality

· Maintain positive relationships with referral sources

· Independently respond to and resolve any client complaints or concerns.

· Plan, organize, prioritize, delegate and accurately follow through on work activities with time constraints and interruptions to meet deadlines.

· Work independently with minimum amount of direction and or supervision

· Create and maintain reports as needed by management

· Input accurate and complete data for all contacts (clients and caregivers) into data base

· Input accurate and complete client and caregiver schedules into the data base.

· Contribute to team effort by accomplishing related tasks as needed

· Remain flexible, resilient, calm and maintain a sense of humor

· Preform other functions as deemed appropriate by the management team

· Participate in the quality assurance reviews and evaluations of the services provided to the clients.

· Recognize and reward good job performance and promote caregiver recognition

Visiting Angels is a progressive leader in the Home Health Care industry. As America's choice in homecare we offer caring, qualified, in-home health aides.

Company Description

Visiting Angels is a progressive leader in the Home Health Care industry. As America's choice in homecare we offer caring, qualified, in-home health aides.