Claims Manager Transportation Industry (Q113)

Job Description
RLS is a nationally recognized 3PL cold chain solutions provider offering warehousing, transportation, and fulfillment services to the frozen and refrigerated food industry. Founded in 1968, we’re a family-owned company that is growing rapidly and looking for energetic and dedicated individuals to join our team.
“Here at RLS, we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product — we provide a service, and the level at which we deliver those services is a direct reflection of the strength of our team. Our customers can focus on what they do best and trust us to do what we do best. The dedication and innovation our team brings every day is what makes us different.”
— Russell Leo

Claims Manager
As a member of RLS Logistics , you will receive the tools, training, and support you need to thrive in the transportation and claims environment. Our mission is to help our team members and their families achieve success and prosperity.
Key Facts:

• Work with a nationally recognized logistics team with decades of industry expertise.
• Collaborate across multiple business units including Freight Brokerage and Freight Consolidation.
• Competitive salary based on experience, qualifications, and market considerations.
• Work in a stable, recession-resistant industry.
• Opportunity to impact operational excellence and customer satisfaction.

Core Responsibilities:
The Claims Manager plays a critical role in safeguarding customer relationships and maintaining operational integrity. You will lead transportation-related claims processes and ensure accurate, timely, and compliant resolutions across business units.
A Day in the Life of a Claims Manager:

• Manage and monitor the transportation claims team to ensure prompt and accurate claim investigations and processing.
• Develop, implement, and refine claims procedures to improve efficiency and accuracy.
• Review and analyze claim reports; make decisions regarding appeals and disputes.
• Provide technical guidance and expertise to operations teams.
• Serve as liaison with internal and external stakeholders for proper claim handling.
• Train and mentor team members to ensure quality, consistency, and continuous improvement.
• Identify trends and patterns in claims for management review and strategic planning.
• Ensure compliance with state and federal regulations.
• Collaborate closely with other departments to maintain a cohesive approach to claim management.

Apply if You Are:

• A strong leader with proven experience managing claims teams.
• Analytical, detail-oriented, and driven by accuracy and problem-solving.
• Comfortable making decisions and navigating claim disputes.
• A collaborative team player focused on continuous improvement.
• An excellent communicator with strong negotiation skills.
• Motivated, resilient, and committed to operational excellence.

Must-Have Requirements:

• Minimum 5 years of experience in claims management within the transportation industry.
• Strong knowledge of claims processes, procedures, and policies.
• Leadership and team management experience.
• Analytical and problem-solving skills.
• Intermediate to advanced knowledge of Excel and other Microsoft platforms.
• Proficiency with claim management software and databases.
• Bachelor’s degree in Business Administration or a related field.

Perks & Benefits:

• Healthcare, dental, and mental health programs
• PTO & Volunteer PTO
• 401k with company match
• Tuition reimbursement
• Team member recognition programs
• Continuous training and professional development opportunities

RLS is committed to fostering a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway. EOE Reports To and Work Structure:

• Reports to: Vice President of Operations, Transportation
• Direct Reports: Transportation Claims Team
• Work Environment: Office setting with some travel for meetings or site visits
• Location: Newfield or Mt. Laurel, NJ
• Employment Type: Full-time

Salary:

• Pay Range: $70,000 – $90,000 annually (based on experience and qualifications)