Business Support Specialist - Customer Ops

Requisition : 82595

PSEG Company : Public Service Electric & Gas Co.

Salary Range : $ 77,200- $ 122,200

Work Location Category : Hybrid Fixed

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

Be part of a team of skilled analysts responsible for supporting Field and Metering Processes. Primary responsibility in supporting strategic initiatives, operational performance, reporting and trend analysis.

Job Responsibilities

• Provide analytical support of business operations – develop solutions to data requests, maintain operational reports and queries for data gathering, conduct analysis of work processes and provide ad hoc reporting as needed by investigating, analyzing, and developing solutions to requests.
• Supports development, implementation and evaluation of strategic initiatives, new programs/products, business plans, performance measurement and database management to Field & Metering Operations.
• Maintain, develop, implement, and document new procedures for new processes and communicate to affected users to ensure knowledge, transfer, and compliance.
• Monitor business controls, verify, maintain, and report operational results, scorecard targets, and initiatives. Prepare status reports for department leadership.
• Ability to extract, format, analyze, and validate report information and develop appropriate communication materials. Execute CCS-SAP queries. Review and monitor reports to ensure alignment with departmental goals.
• Provide technical expertise and support to Field & Metering Operations process owners.
• Utilize Tableau, Power BI, MDT, CAD, MS Access, Excel, Power Point, SAP Business Warehouse, SAP, Customer Care System or other systems as needed to provide data, ad hoc reports, analysis, and recommendations which foster continuous process improvement.
• Actively participate in problem solving initiatives to determine root cause, gap analysis and process improvements as needed. Provide input and refinement, understanding and enhanced utilization of process measures and benchmarking.
• Investigate client/customer concerns, issues, and problems to determine root causes. Recommend solutions and develop action plans
• Understand & maintain Sarbanes Oxley controls pertaining to Revenue Controls

Job Specific Qualifications

• Bachelor’s degree, preferably in Business or Computer Science plus 3 years of relevant work experience. In lieu of a degree, 7 years of relevant work experience.
• Intermediate to advanced skills in all Microsoft Office products.
• Strong interpersonal skills, organizational skills, analytical capability, and strategic thinking.
• Must have a valid U.S. Driver's License.
• Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

Desired qualifications:

• 2+ years Field & Metering Operations experience including an understanding of the meter-to-cash process
• Comprehensive knowledge of Tableau, Power BI, MDT, CAD, MS Access, Excel, PowerPoint, SAP Business Warehouse, SAP, Customer Care System
• Knowledge of Customer Operations processes and procedures as well as knowledge of utility tariff and administrative and accounting procedures.

Minimum Years of Experience

3 years of experience

Education

Bachelors

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, except for PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected] . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO/AA INFORMATION (Click link below)