Recovery Operations Manager

Job Description

Job Description

Are you ready to lead with purpose, drive results, and elevate a high-performing team? Cawley & Bergmann, LLC is seeking a full-time Recovery Operations Manager in Newark, NJ who thrives in a fast-paced collections environment and knows how to turn strategy into success. If you're a leader who excels at coaching, compliance, and performance, this is your chance to step into a rewarding, high-impact role. Apply today!Pay: We offer our Recovery Operations Manager a competitive wage.Benefits:Bonus structureHealth, dental, and vision insuranceLife insurance401(k) planPTOPaid trainingAdvancement OpportunitiesTHE GROWTH YOU HELP PROVIDE AS A RECOVERY OPERATIONS MANAGERIn this full-time role, you'll guide your team through daily operations while monitoring performance, call quality, and compliance. You'll coach representatives through side-by-side sessions, review calls, and refine strategies to boost recovery results. As you analyze reports and performance trends, you'll make data-driven decisions that improve outcomes. You'll also manage escalated accounts with professionalism, ensure FDCPA compliance, and collaborate with leadership to enhance operational efficiency.OUR IDEAL RECOVERY OPERATIONS MANAGERWe're looking for someone who can meet the following qualifications:High school diploma or equivalent (college degree preferred)4+ years of collections experience1+ years of supervisory or management experience in collectionsExperience managing production-driven teams in a call center environmentStrong knowledge of consumer collections, FDCPA compliance, and negotiation strategiesStrong leadership, communication, and coaching skillsProficiency with Microsoft Office and collections software systemsAbility to analyze data and drive performance decisionsABOUT USCawley & Bergmann is a prominent national collections firm that provides stellar debt recovery services for established financial institutions. We're currently experiencing substantial growth, and we're looking for highly goal-driven and career-oriented people to help us continue to deliver incredible results for our high-class, well-known clients. With our innovative and empowering "work hard, play hard" culture, you'll have the opportunity to expand your skills, grow your paychecks, and make a substantial difference for real people!HOW TO JOIN USIf you're ready to lead, inspire, and make an impact, we want to hear from you. Our initial application process is fast, simple, and mobile-friendly. Submit your application today!Must have the ability to pass a background check