Bloomingdale's Alterations Manager
- Lead and develop a team of alterations colleagues, fostering a collaborative and high-performing work environment. Provide regular coaching, feedback, and performance management to drive productivity, quality, and engagement.
- Support hiring, onboarding, and training of new alterations team members.
- Develop collaborative partnerships with Store Leadership to align alterations priorities with store sales, service, and business objectives.
- Educate and support selling colleagues on alterations capabilities, garment fit, and opportunities to enhance the customer experience.
- Promote adherence to company policies, procedures, and safety standards.
- Clearly communicate alterations options, timelines, and expectations to clients.
- Partner with selling colleagues to enhance the overall shopping experience and support sales.
- Promote the value of alterations services by confidently communicating available services, craftsmanship, and fit solutions to clients and selling teams.
- Support customer retention by consistently delivering exceptional service and quality that encourages repeat business.
- Demonstrate expert knowledge of garment construction, fabrics, and styling, including identifying garments and materials that can or cannot be successfully altered.
- Maintain expertise across luxury fabrics and specialty garments, including leather, beading, eveningwear, and tailored clothing.
- Review and validate markings to ensure accuracy and desired fit outcomes.
- Support team with complex alterations, providing guidance and troubleshooting as needed.
- Manage department payroll, supplies, and non-payroll expenses to support financial goals.
- Monitor alterations revenue and productivity while supporting achievement of department profitability goals.
- Deploy staffing and workload effectively based on business demand, colleague skillsets, and production capacity.
- Ensure accurate completion of operational paperwork and tickets.
- Oversee preventative maintenance and repair of alterations equipment to minimize downtime and maintain productivity.
- Ensure timely completion of work while meeting customer specifications, quality standards, and delivery commitments.
- Drive adherence to standardized alterations processes, safety procedures, and equipment operating standards.
- Minimum 10 years direct experience, multi brand/category experience preferred
- Prior leadership experience required.
- Basic computer skills required for administrative responsibilities.
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
- Prolonged periods of sitting and standing/walking around store or department
- Use of shop machines including sewing machine, press, etc
- Ability to bend, reach, hear, and communicate as needed
- Occasional use of computers and standard office equipment
- Ability to lift and move up to 25 lbs. as required
Recommended Jobs
Banquet Server - On-Call
Job Description Job Description Step into the spotlight at The Westin Mt Laurel —where every event is an experience, and every detail matters. We’re looking for energetic, service-driven individu…
General Handyman
Ramdi Property Solutions is a growing property maintenance company providing high-quality repair, maintenance, and renovation services for residential and commercial properties. We are currently see…
Entry Level Sales
Start Your Career in Sales with MLM Home Improvement Entry-Level Sales Representative | $34,000 Base + Uncapped Commission MLM Home Improvement is one of the fastest-growing construction compan…
Project Manager - In House Operations
BY LANDMARK Hospitality · Restaurants · Boutique Hotels · Event Venues Project Manager – In-House Operations Location: Plainfield, NJ (Home Base) — approximately 50% field travel Reports …
Remote Resident Medical Specialist (MD/DO)
About Us Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turin…
Paint Preparer - Douglas Auto Body Shop
Job Description Job Description Position: Paint Preparer – Douglas Auto Body Shop Location: Summit, New Jersey Employment Type: Full-time, with benefits Rate and Days : $25.00 p…
R&D Technician - Inorganic Materials
About Us Queens Carbon is pioneering breakthrough technology to efficiently produce carbon-neutral cementitious materials — without the green premium. Our patented manufacturing process, known as …
Pediatric Allergist/Immunologist - Long Branch, NJ
Pediatric Allergist/Immunologist - Long Branch, NJ Contact a Physician Recruiter Job ID: 984551 Location Opportunity Criteria Specialty: Pediatrics Profession: Physician (MD,DO, Res…
Manager, Commercial Insurance Operations
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last ce…
Patient Care Coordinator
Patient Care Coordinator Body Moksha Physical Therapy Chatham, NJ → Millburn Area | In-Person | Full-Time $22-$24/hour | PTO | Medical, Dental, Vision | Simple IRA Keep the Clinic Running …