Accounts Receivable - Credit and Collections
Job Description
Job Description
This role is ideal for candidates with Accounts Receivable or collections experience who are detail-oriented, customer-focused, and comfortable working in a fast-paced environment.
Key Responsibilities
- Contact customers identified as uncollectible by field offices (approximately 200 accounts per week).
- Handle inbound calls from customers and field office personnel regarding outstanding balances.
- Research and resolve billing disputes by reviewing documentation and working with Customer Service Center (CSC) teams.
- Act as a liaison between departments to ensure accurate resolution of contested charges.
- Evaluate creditworthiness using internal scoring tools and established guidelines.
- Support CSC teams with credit and collections procedures and respond to inquiries.
- Collaborate with internal teams and external agencies to validate disputed accounts.
- Process bankruptcies in a timely manner to reduce company exposure and risk.
- Manage helpdesk tickets and assist with issue resolution for CSC teams.
- Run daily reporting on doubtful accounts and ensure compliance with company procedures and policies.
Qualifications
- Bachelor’s degree preferred.
- Minimum 2 years of soft collections or Accounts Receivable experience required.
- Strong written and verbal communication skills.
- Excellent attention to detail and organizational skills.
- Strong computer proficiency and ability to learn new systems quickly.
- Ability to manage high-volume workloads in a fast-paced environment.
- Strong analytical and problem-solving skills.
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