IT Technical Analysis Analyst
Roles & Responsibilities
- Lead telephony modernization projects from initial discovery to the decommissioning of legacy systems.
- Assess current telephony workloads and configurations at various locations.
- Collaborate with stakeholders to gather and document voice requirements aligned with business objectives.
- Develop and implement transition plans from Cisco and Avaya telephony systems to Microsoft Teams enterprise voice.
- Coordinate with the Genesys Contact Center team for advanced contact center migrations.
- Oversee the deployment of Microsoft Teams calling plans or direct routing, ensuring smooth integration.
- Provide technical expertise and address challenges during the transition process.
- Deliver training sessions and create documentation for end-users and administrators.
- Monitor new voice system performance and recommend improvements.
- Work with technology teams to ensure successful deployment and adoption.
Experience Required
- Proven expertise in telephony systems, particularly Cisco and Avaya.
- Strong knowledge of Microsoft Teams enterprise voice, including calling plans and direct routing.
- Experience in large-scale telephony system migrations is preferred.
Skills & Certifications
- Telephony modernization and system transition expertise.
- Microsoft Teams enterprise voice implementation.
- Project management and organizational skills.
- Analytical and problem-solving abilities.
- Effective communication and collaboration with cross-functional teams.
- Adaptability to new technologies and industry trends.
Eligibilities & qualifications
- Required :
- Bachelor’s degree in Information Technology, Telecommunications, or a related field.
- Proven experience with telephony systems and modern communications platforms.
- Strong interpersonal skills for stakeholder collaboration.
- Preferred :
- Certifications in Cisco, Avaya, or Microsoft Teams.
- Familiarity with VoIP technologies and network infrastructure.
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