Fitness Club Concierge

Job Description

The Fitness Concierge is responsible for providing superior level customer service to our members, prospective members and guests. As a Fitness Concierge, you will demonstrate an aptitude and command of our company-wide policies and initiatives to ensure the integrity of our brand. The Concierge will ensure each member interaction is personalized guaranteeing the club provides the highest level of service. O ur Fitness Concierges have an inside track to become Personal Trainers, Group Fitness Instructors and Sales Representatives.

Responsibilities:

• Greet all members and guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Answer phones in courteous, helpful, professional manner
• Function as an initial source of information regarding all services available within our club
• Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Sell and enroll prospects in various memberships and programs
• Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serve as point of contact for new member acquisition and member retention interactions
• Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
• Attend staff meetings and other meetings as required
• Function as a brand ambassador inside and outside of the gym
• Maintain an atmosphere which makes members feel welcome
• Maintain a professional disposition at all times
• Support the service desks and gym floor
• Communicate special events to members and guests
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Offer services direct to clients, partnering with all functional teams to deliver memorable experiences
• Resolve member concerns and escalate to a Manager as needed.
• Support the childcare department as an attendant as needed.
• Regular, consistent cleaning and sanitizing of communal spaces and assigned areas

Qualifications:

• Willing to become CPR/AED Certified (Training provided)
• Basic computer proficiency
• Ability to multi-task and maintain a controlled and professional demeanor.
• Able to work varied shifts, including days and evenings
• Passion to serve others
• Effective communication skills
• Must be able to stand, walk, sit, reach, and bend for the duration of a shift
• Must enjoy working in a team environment
• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older