AWS Connect Engineer II
Caesars Entertainment
Jersey City, NJ
Job Description Come collaborate with us for the most iconic gaming resorts in Las Vegas and around the world! Experienced by millions of guests each year, the Caesars Marketing and Entertainment Products team crafts customer experiences that fuel the imaginations of our guests on the Strip in Las Vegas and across the globe. Our iconic global brands include Caesars Palace, The Flamingo, The Row, Horseshoe, Harrah’s, Paris, Nobu Hotel, and more. Based in Las Vegas or one of our corporate locations in Reno, NV, Atlantic City, NJ, or Jersey City, NJ. Within the Caesars Digital Team Member Products team, customer experience is at the forefront of everything we do. To help us build functional systems that improve the customer experience, we’re looking for a AWS Engineer II who can: 1) be responsible for maintaining current infrastructure 2) create new AWS infrastructure & stability 3) Partner and coach development teams and vendors to help set standards to ensure all teams can engineer scalable, reliable, and resilient applications 4) Act as an AWS Connect and Bedrock Technical SME . The salary range for this position is $120,000 - $150,000 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. This role includes paid Personal Time Off and paid company holidays. Responsibilities
- Act as a Company Technical SME on AWS Connect & AWS Bedrock.
- Be a community Leader in the wider Caesars engineering community (i.e., Lodging Management Systems, IT Ops, Cyber Security, etc.) in product development and support of production systems.
- Respond to system outages and participate in root cause analysis which may include having to work off hours when necessary.
- Submit Change/Incident Management Tickets, coordinate & obtain approvals.
- Collaborate with various teams and vendors to ensure appropriate configurations for application architecture (networking/firewall/security/etc).
- Ability to design, code, and test projects.
- Demonstrate problem solving skills by defining and presenting programmatic system solutions for identified programming issues.
- Perform code review for others, in increasing levels of complexity.
- Document activities from design to completion to assist future analysts in understanding work solutions.
- Participate in testing of projects within confines of current systems.
- Develop automated tests to cover internal system acceptance testing, ensuring delivery of well-tested system enhancements, and further ensuring systems meet business requirements.
- Create and maintain solution documentation (architecture diagrams, operating procedures, etc).
- Support and improve efficiency and effectiveness of tools (CI/CD pipeline, automated testing, automation, and release).
- Monitor and manage system performance and ensure the highest level of availability and security.
- Participate in business continuity and disaster recovery planning.
- Ensuring that systems are safe and secure against cybersecurity threats.
- Trouble-shoot incidents reported by end-users, escalating where necessary to schedule system changes, and discussing resolutions with end-users to arrive at a permanent solution.
- Keep abreast of current technology in both hardware and software to recommend business solutions that fit system constraints, meet user needs, and match the company's strategic outlook.
- Develop and maintain well written and oral communication skills.
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.
- AWS Connect configuration changes
- AWS Bedrock configuration and development/feature enhancements
- AWS Connect Experience Preferred
- Overall AWS Experience Required
- AWS Bedrock Experience Preferred
- REST APIs
- Java/JavaScript
- SQL/MSSQL
- JSON
- Strong AWS product knowledge
- AWS Certifications Preferred
- The ability to develop AWS environments as code.
- An automate first mindset.
- Strong AWS product knowledge.
- At least 1 AWS Professional Certification.
- Experience migrating and implementing AWS changes.
- Must have a proactive attitude to platform enhancements.
- Excellent relationship-building skills and ability to work and communicate with stakeholders at all levels.
- Translating requirements into technical solutions and creating technical documentation.
- Experience migrating and implementing AWS changes.
- 3-5 years of experience working with AWS products or a similar technology.
- 3-5 years of software development experience:
- AWS Connect or AWS Bedrock Certifications Preferred
- Must be competent in all aspects of programming and design with minimal direction.
- Experience working and designing application architecture with a wide variety of third-party platforms, frameworks, and libraries.
- Experience with AWS Cloud Technologies.
- Version Control Systems (Git, SVN a plus).
- Excellent problem-solving and troubleshooting skills.
- Process-oriented with great documentation skills.
- Knowledge of best practices and IT operations in an always-up, always-available service.
- Experience with and ability to work with other IT departments, including but not limited to Infrastructure and Cybersecurity.
- Experience working with remote teams across multiple time zones.
- Experience with Agile principles and frameworks.
- Able to foster open communication, while collaborating with others.
- Views critical feedback as a ‘gift’, an opportunity for improvement
- Bachelor’s degree in information systems, Computer Science or Technical Training equivalent.
Posted 2026-03-16
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