Call Center Representative

Job Description

Job Description

Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our dedicated, compassionate team of providers prioritize personalized treatment plans for patients that deliver the highest quality of care. All of our doctors are board-certified in gastroenterology and hepatology. Several of them serve as chief of gastroenterology at nearby hospitals, and a number of them have been recognized as top-quality physicians in publications, including but not limited to: Best Doctors in America and Top Doctors New Jersey, and US News Health – US News & World Report.

We are excited to announce that we are looking for a Full-Time, Call Center Representative at Monmouth Gastroenterology in Oakhurst, NJ.

About the Role:

The Medical Receptionist Call Center 1 plays a crucial role in ensuring the smooth operation of patient communications and administrative processes within Atlantic Coast Gastroenterology. This position is responsible for managing incoming calls, scheduling appointments, and providing essential information to patients regarding their healthcare needs. The successful candidate will serve as the first point of contact for patients, creating a welcoming and professional environment that reflects the values of our healthcare facility. By efficiently handling inquiries and coordinating with medical staff, the Medical Receptionist will contribute to improved patient satisfaction and streamlined operations. Ultimately, this role is vital in supporting the overall mission of delivering high-quality healthcare services to our community.

Responsibilities:

• Answer incoming calls promptly and professionally, addressing patient inquiries and concerns.
• Schedule and confirm patient appointments, ensuring accurate and timely updates to the appointment system.
• Maintain patient records and ensure confidentiality in compliance with HIPAA regulations.
• Coordinate with medical staff to relay important information and assist in patient follow-up as needed.
• Provide administrative support by managing correspondence, processing insurance information, and handling billing inquiries.

Skills:

The required skills for this position include strong communication abilities, which are essential for effectively interacting with patients and medical staff. Organizational skills will be utilized daily to manage multiple tasks, such as scheduling appointments and maintaining accurate patient records. Attention to detail is critical when processing insurance information and ensuring compliance with healthcare regulations. Preferred skills, such as familiarity with EHR systems, will enhance the efficiency of administrative tasks and improve patient care coordination.

Minimum Qualifications:

• High school diploma or equivalent.
• 2+ years of Call Center experience

Preferred Qualifications:

• Previous experience in a medical office or call center environment.
• Strong verbal and written communication skills.
• Experience with electronic health record (EHR) systems.
• Knowledge of medical terminology and insurance processes.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.

Job Type: Full-Time